Smart Home Security
Precision Home Pros, LLCFind BBB Accredited Businesses in Smart Home Security.
Information and Alerts
Alert Details
This business has 5 alerts.
Pattern of Complaints
Based on an evaluation of the consumer complaints and customer review data, BBB’s file conditions indicate that this business has a pattern of complaints and customer reviews of a concerning nature. On September 27th, 2024, BBB submitted a written request to the company encouraging them to address their pattern of complaints. Please see below for detailed information regarding this pattern of complaint. BBB will update this profile with any additional information, including any business responses, when it is available.
Licensing 1
BBB confirmed that Precision Home Pros, LLC had not obtained a necessary license from Texas Commission on Environmental Quality. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.tceq.state.tx.us - 5122391000
Licensing 2
BBB confirmed that Precision Home Pros, LLC had not obtained a necessary license from Texas Department of Licensing & Regulation. BBB encourages you to contact the following agency or agencies to confirm this information: - https://www.tdlr.texas.gov/ - 8008039202
Alert 1
In August 2024, BBB began investigating Precision Home Pros, LLC’s business practices. This investigation was prompted by a volume of complaints and one-star customer reviews received by BBB. BBB has received 21 consumer complaints and 10 negative reviews in the last 12 months of a concerning nature. Based on an evaluation of the consumer complaints and customer review data, BBB’s file conditions indicate that this business has a pattern of complaints and customer reviews concerning the following. Consumer allegations are:
•Goods or services for which payment has been made have not been delivered after an unreasonable delay. Products or services not received, incorrectly installed alarm systems that do not alert emergency services, etc.
•An unreasonable delay in providing customer requested cancelations.
•Refusal to cancel during 72-hour cooling off period.
•An unreasonable delay in providing customer refunds.
•Significant failure of product to perform in a manner promised i.e.: promised reduction of or monthly savings on cell phone/home phone/internet/TV/security bills. (monthly savings $150.00 a month/ they could save me $200-$300 a month on my utility bills, etc.)
•Difficulty in reaching customer service (won’t answer calls/not returning calls/emails not returned/confusing or contradictory information issued by Precision Home Pros representatives.)
•Sales tactics targeting Senior/Elderly/Individuals with Diminished Mental Capacity.
•Non-disclosure of material facts regarding entering into third-party loans (Upgrade/Synchrony/ Dividend/home equity loans, etc.) ($8,000- $30,000.00) with long repayment periods (up to 10 years) and/or high interest rates (up to 29%) and other undisclosed fine print details.
•Customers of Precision Home Pro report terms of the contract were not provided to them to review before signing and that they were presented an iPad sign. They allege they were not provided a copy of the contract and terms after signing or when they requested copies from Precision Home Pro. They allege they did not understand they were signing for a loan from a third-party.
•Representing business relationship with Walmart/Spectrum/Xfinity/Frontier communications/T-Mobile/YouTube/streaming services, etc.
BBB is concerned about the pattern and underlying issues of these allegations.
In September 2024 BBB began contacting Precision Home Pros, LLC to address the underlying issues of these disputes. BBB requested the business respond with an outline of the policies/procedures, actions they are taking, and other efforts they have in place to help address and eliminate the underlying issues of this pattern. Precision Home Pros is requested to respond by October 11, 2024. BBB will update this profile with any additional information, including any business responses, when it is available.
Alert 2
In August 2024 BBB confirmed that Precision Home Pros, LLC advertises on their website https://precisionhomepro.com/ services that require licensing in the State of Texas.
• Security System Install and Monitoring- Texas Department of Public Safety
• Solar Design and Installation- Texas Department of Licensing & Regulation
• Water filtration/treatment/purification- Texas Commission of Environmental Quality
Licensing is required in Texas for businesses offering these services. BBB encourages you to contact the following agency or agencies to confirm this information. BBB will update this profile with any additional information, including any business responses, when it is available.
Service Area
- TX
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