New Car Dealers
Classic Elite Chevrolet Sugar LandFind BBB Accredited Businesses in New Car Dealers.
Information and Alerts
Alert Details
This business has 2 alerts.
Accreditation Revocation
On 09/25/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
6. Address disputes forwarded by BBB quickly and in good faith.
6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
Pattern of Complaints
Beginning February 2023, Classic Elite Chevrolet Sugar Land began receiving complaints that exhibit patterns of complaint and reviews:
Consumers filing complaints and reviews stated that the dealer was adding on fees that they were unaware of and were not discussed/disclosed prior to the sale. BBB staff reached out to the company to get clarification but were unable to reach the company.
Unfortunately, the company received additional complaints and reviews, which stated their contracts included mandatory dealer add-ons.
One consumer was told they couldn’t purchase the vehicle without a lifetime engine warranty. The consumer also had additional add-ons for $1999 which included LoJack, window tint, FOB replacement dent repair plus the $599 Lifetime Engine Replacement.
Important Information
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Service Area
- TX
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.