Complaints

• Initial Complaint

  07/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My fianc and I moved out of Residences at Holly Oaks apartments in December of 2022. We were guaranteed $361.69 of our security deposit back; it has now been 6 months and we have never received it. We first called in the middle of January to see the status of our security deposit check; the property manager ******** said to give it until the end of the week. Nothing ever came. We asked if they could mail it to their office and we will drive to pick up the check ourselves. In February they said they will call us when it arrives. We have called every other 2 weeks since then to get an updated status and ******** has always said We will let you know when it gets here. Yet it still hasnt arrived. In April a woman named *** said to give it until the end of the week and if nothing gets delivered, to give them a call and ask to speak to her. We have since never been able to speak to her again. Anytime I have asked to speak to ************************ is usually rude and says shes busy. In May my fianc called and asked for an emailed copy of our deductions from our security deposit so we can have documentation. ******** said she is busy with other things. No such email ever came. On 6-28-23 we called again to get an updated status on our check and to get a emailed copy of our deductions, ******** was rude and said the check was mailed back in December. I proceeded to tell her we have still not received it and would like to speak with *** she just told me to call Valiant Residential (corporate). And has still never emailed me with the information. ******** is our primary contact for these apartments and is rude every time we speak to her, she does not seem to have any interest in resolving the matter. I called Valiant Residential on June 29, 2023 and the one time someone picked up, they gathered my information and said they would pass it along to their supervisor and get in touch that week. No call or email has happened. We would just like our money that we are owed.

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