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          Data

          Work Data Group, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Data.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/12/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Was doing a public data search for a friend, this business had a $1 one time use fee. No other charges. I paid $1 for services offered for $1. The company ran my card a few days later and charged me/ran my card for $28. Total scam operation they are running.

            Business response

            02/09/2024

            Hi *******,  Thank you for contacting us and we are sorry to learn that your experience was not what you expected. We were not able to locate an account using the information from this communication and we called you and left a message asking you to contact us. Our services are offered on a subscription that offers unlimited access to the information on our website for $29.96 per month. Your subscription likely included a promotion where the first 7-days are offered at a discounted rate of $1. This provides unlimited access prior to paying the normal monthly fee. This information is explained during the registration process on our website and we require all customers to check a box to ensure they acknowledge and agree to fees. This information is also reiterated in the welcome email that is sent at the time of registration. If your account was billed, it was because it was active at the time of the scheduled billing date. Sorry again that this was a different experience than what you expected. Again, we can’t locate an account with the information available to us, so please contact us to ensure this matter can be resolved. The fastest way to connect is to call us toll-free at ###-###-####. Our live agents are available 7-days from 5am - 9pm PT and we would be happy to assist you further. Sincerely, Member Support

            Customer response

            02/12/2024

            ******************* was the company that charged me. My bank gave me a refund and cancelled my card.

            The company I reported did call me and said that I had the wrong company. Public Data Search was not the right company?

            My apologies for any confusion.

            -****

             

            Business response

            04/02/2024

            Hello and thank you for allowing us to address your complaint and make things right. We were able to find your account and have successfully closed it completely for you. We have also provided you with a full refund for all charges. If there is anything else we can assist with please do not hesitate to ask. 

             

            Best Regards, 

             

            Marcus W. 

          • Initial Complaint

            11/28/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I signed on this site to get a 1 time assessment for my deceased mother’s home. It noted a $1 processing fee for a free service. After clicking on the processing fee. It billed me $23.95 which I located on it’s site as a monthly fee. It recently pulled another $23.95 out of my account. When I contacted the company, they stated that they couldn’t find me in the system (a day after taking the second payment). The withdrawal goes to publichousingdata.com from my CashApp card

            Business response

            11/30/2022

            Hello *****, 

            We apologize for the issue you have encountered. We were able to find your account and have closed it for you. We have also provided a full refund for your charges. If there is anything else we can assist with please do not hesitate to contact us. 

            Best Regards, 

            Marcus W.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2252 S 400 E Apt 511

          Salt Lake City, UT 84115

          Visit Website

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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