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Complaint Details
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Initial Complaint
11/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May, 2024 U rented a townhouse from *************************, property manger, from Treo Realty and Sales. I did not move in until June 16, 2024 because *********** did not do any of the repairs so I had to do them. I had submitted a move in maintenance survey and wrote that I am smelling gas when I come to fix things that they never fixed. ****** ****** texted me a week a half later on June 11 telling me to contact *************** gas about the leak, I told her I have not moved in yet. She was making me handle this gas leak. I did not move in until June 16 and called about the gas leak on June 22 on Saturday when I really smelled a strong smell of gas, dog pee and mold. I called Dominion and he found 2 gas leaks and shut off the gas. I called the emergency # for Treo and left several messages and texted Syndee and NOBODY answered or called back at all on June ************** June 23 Sunday. I called 1st American Plumbing on June 23. The cost was $635 I had to pay. The contactor found another gas leak, now 3 gas leaks. I paid $635. Sydnee texted me that Monday and said they are not going to reimburse me even though she wouldn't handle the gas leak problem. She said it was in the lease that no tent can contract on repair company. She had me handle this and then nobody ever called or texted me back that whole weekend. Sydnee said they didn't get my emergency messages or my text but said that *****, another treo person, on June 22 or 23 had called their contractor to come out. Sydnee said they never got my messages so how did this ***** know to call their contractor if they never got my messages over that weekend. Sydnee and ***** were caught in their lie. They are slumlords that do not fix anything and leave the renting tenants to fix this place. I fixed and replaced 8 blinds, holes in the walls, chewed up door and vanity, replaced hot and cold indictors buttons, painted in the front door, bought cabinet shelf hardware to put shelf and the 3 gas leaks.
Business response
11/19/2024
Treo Community Management is not the same company as Treo Rentals and Sales. Unfortunately, you will need to direct all complaints to ************************************ as she is the managing owner and can assist you. I am sorry but this account is ONLY for Treo Community Managment who handle only HOA Managment. Also, the phone number for Treo Rentals is ************ if that helps.Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our basement keeps flooding. We pay them $183/mo to maintain our property. They were informed about the flooding. Their solution was to throw down a few sandbags around the window well. Of course, that didn't work. We flooded again. We tried to call to let them know its flooding. The representative didn't have time to take my call. So, I sent an email. Then tried their emergency line; It went to voicemail. It's been hours since my original call with no contact. I'll update with the actual time they actually bother with returning any call/email/voicemail.Business response
10/03/2023
Dear ****,
I am sorry that you were not able to speak with our staff. Due to the tremendous rain, we were handling many emergency calls and trying to get back to everyone promptly. We did, however, talk to ***** from your office on multiple occasions yesterday regarding the leak. We had a restoration company there at 4:00 pm as well as a plumber.
We did put the sandbags around your window well several weeks ago to help mitigate water leaking into the suite, while we received bids to resolve the issue. Those bids were presented to the Board on 09.22.23 and then resent on 09.27.23. As a management company, we cannot approve bids and make financial decisions in regard to the community. That is the reason there is a board elected. At this time, we still do not have the bids approved by the board. However, we are sending another follow up to indicate that we must proceed with the bids if no objection is heard by end of day today. We know how frustrating this is for you and we sincerely empathize that you are going through this. Our team will get back to you today regarding this matter and how everything is proceeding.
Best regards.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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