Upholstery Cleaning
Master Cleaning, LLCFind BBB Accredited Businesses in Upholstery Cleaning.
Information and Alerts
Alert Details
This business has 1 alert.
Ad Review
On July 5, 2023, BBB requested Master Cleaning, LLC to modify, substantiate, or discontinue claims listed on their Valpak advertisement which read, "Eco-Friendly, Only Natural Non-Toxic Cleaning Products." According to BBB Code of Advertising, advertisers must be prepared to substantiate such claims.
BBB's Code of Advertising requires that: "Advertisers should avoid broad, unqualified environmental claims such as “eco-friendly.” Other claims such as “non-toxic” should only be used when substantiated and properly qualified. Environmental Certifications and seals of approval may be used if properly issued. Additional disclosures are needed if not issued by an independent third-party."
.As of July 28, 2023, the business has not responded to BBB's request for information.
Important Information
Additional Info
Master Cleaning, LLC has been the subject of a pattern of consumer complaints alleging that the company wouldn't honor price on coupons and furniture cleaning contracts were unfulfilled or completed in an unsatisfactory manner, prompting request for contracts to be completed or refunds.
On September 9, 2022 BBB notified the company about the pattern of complaints and requested information on how they were going to correct the pattern. However, the company did not respond to the BBB's request.
As of the date of this Business Review, the company has responded to some complaints brought to their attention by the BBB, however most remain unanswered.
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