Information and Alerts
Alert Details
This business has 1 alert.
Alert
On February 3, 2017, BBB received a report from a consumer through BBB’s Scam Tracker alleging Domestic Pet Transport is a pet transport scheme. The consumer reported to BBB that he answered an online ad regarding a horse adoption. The seller offered to waive adoption fees as long as the consumer paid for the transportation of the horse. The consumer was referred to Domestic Pet Transport because the seller had used them to transport her own animals. The consumer was asked to pay $1600 as an initial fee. After the consumer complied, the company allegedly demanded more money for vet costs. The consumer tried to reach the company by phone and email but was unsuccessful. The company has stopped responding to the consumer.
BBB found the address listed on their website belongs to the Port of Olympia. BBB confirmed the business is not registered with Washington State. In addition, the logo on the website which features a sun and bird, belongs to Pet Express. The website states the company is a division of All Pet Travel who is a member of IPATA. BBB has confirmed with the owner of All Pet Travel that this statement is not true. According to WhoIS, the website was created on 1/7/2017. BBB called the business’ phone number and left a message. BBB has also reached out to the company by email and is awaiting a reply.
On March 13, 2017, BBB received a second consumer report stating the company had changed their name, website, email and address to Domestic Pet Travel, www.domesticpettravel.com, now advertising their address as 7643 Old Highway 99 SE, Olympia, WA 98501. The advertised phone number is the same as Domestic Pet Transport. BBB has confirmed the address belongs to the Olympia Regional Airport. The logo, photos and text on the website belong to World Pet Travel, found at www.movepet.com. Although the business claims to be a member of International Pet and Animal Transport Association (IPATA), BBB has also confirmed Domestic Pet Travel is not a member. According to WhoIS, the website was created on 3/10/2017.
BBB urges you to report your experience by filing a complaint or customer review with BBB and also file a complaint with FBI’s Internet Crime Complaint Center at www.ic3.gov.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.