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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
16/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
**-******** The technician only performed one task (flushing) from the list of task under this work order. Also made a mess on the floor by spilling water on two locations. Did not bother to clean up and left. I had contacted managers and requested to complete the work but it is still unresovled
Business response
25/10/2023
We are working with the homeowner to resolve his concerns and are confident we will come to a resolution shortly. Thank you.Customer response
26/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
13/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
****** Industries have installed new gas furnace at my house. The combustion air intake pipe is not installed properly. Even after my numerous telephonic and email requests, ****** have not even looked at the issue, let alone rectifying the issue. I have also contacted ******* ******** and ******************* as the work was done under gas permit. Their inspector was to talk to them but in-spite of that no action has been taken by the company.Business response
19/04/2022
****** installed a new gas furnace in the client's home in 2021. The *************** completed the inspection and passed the work with no issues. ****** has been in communication with the Inspector and confirmed that the furnace installation passed without any issues.
Many months later, the client contacted ****** in regards to a hot water tank. We offered to dispatch a technician to check the hot water tank and this was scheduled for March 10, 2022. This is a chargeable call. The appointment was cancelled on March 7, 2022.
****** did communicate with the client that we did not touch the hot water tank nor make any alterations to the hot water tank. ****** is available to dispatch a technician to check the hot water tank but the client will be charged for the service call.
It is ****** position that there are no issues with the furnace installation. Any future calls regarding a hot water tank are a chargeable item.
Customer response
20/04/2022
Complaint: ********
I am rejecting this response because: The combustion air intake pipe install by contractor is putting pressure on vent line as clearly seen from the pictures I have uploaded. All I am requesting the contractor is to re-route the air intake line in such a way that it do not touch the hot water vent line. The furnace installation is still under warranty. This should not be chargeable.Thank you.
Sincerely,
***********************Business response
10/05/2022
The photos presented by **************** show glue and previous scratches. No crack is visible on the photos. ****** does not agree with the allegations of damage. Future work requested by **************** will be chargeable items.Customer response
11/05/2022
Complaint: ********
I am rejecting this response because:Please see the photo ******** I uploaded on May 8 to see the crack as marked.Thank you.
Sincerely,
***********************
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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