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          Business Profile

          Imported Car Dealers

          South Centre Volkswagen

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Imported Car Dealers.

          Complaints

          Need to file a complaint?

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            29/07/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I put down a deposit with *********************** and ***********************************. I signed a purchase offer and NOT a bill of sale. I paid the deposit. They mislead me into going into the dealer and getting a different color and trim and told me that avocado green was out of stock everywhere. However, they considered that as a final sale and refuse to refund me my deposit when I found out that I can get the color that I wanted with another dealer. They are not legally entitled to my money, but they think that they are and refuse to refund me. Apparently it's to clean the brand new car since it was dirty. How does this make sense?

            Business response

            29/07/2024

            We provided the client with a refund on his deposit. 

            Customer response

            30/07/2024

             
            Complaint: 22050485

            I am rejecting this response because:

            ****, the sales general manager of south center volkswagen, reached out to me yesterday afternoon to get my credit card info. However, as of yesterday 7pm, my bank has told me that there was no refund in process nor was there any attempt to execute a refund. The bank said it would show up to them immediately if my credit card info was entered in any payment software.

            Sincerely,

            ********************************

            Customer response

            31/07/2024

            They reached out to me. Apparently they needed the expiration date of my credit card. I can confirm that they have refunded me the deposit. Please close this complaint as it has been resolved.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 47

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          11527 29 St SE

          Calgary, AB T2Z 0N4

          Visit Website
          (403) 255-6681

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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