Reviews
1 Customer Reviews
Review from Paule P
1 star25/07/2023
I am writing to alert you of my experience at one of your stores on ***** in ******* on Sunday July 23rd. In my travels, I found myself in ******* with a nail in my tire which resulted in a slow leak. I filled it with air enough to get me to the Lube city location nearest to where I was, hoping to get it patched or plugged. Your attendant, Cody, saw two women in a vehicle with out of province plates and he thought he could **** us . He proceeded to tell us that the tire was at a 2/32 tread and that it would be too dangerous to fix therefore I would have to buy four new tires, and prepay them so that he could order them for install the next day. What Cody didn’t know is that I’m married to a tire guy ( who would never have let me go cross country on bald tires) and my daughter works in the service department at a dealership. We decided to wait until morning and took the car to the dealership. They reported the tread to actually be at 5/32 and were able to successfully repair it so that I could continue on my journey. It is shameful that one of your employees would attempt to **** me. How many people has this happened to in the past? If this is the work culture that you condone them shame on you as well. At the very least I would expect you to remove this employee and train your staff appropriately.
Prairie Lube Ltd. Response
26/07/2023
We follow strict Tire Industry Association guidelines. We will not repair all season/ summer tires with a tread depth lower then 2/32nds and winter tires lower then 4/32nds.
If our technician made an error when conducting the tread depth check, we sincerely apologize. We would not be in business for over 40 years, if conduct business this way. Our technicians go through an extensive tire training program, the technician in question will be retrained to ensure this does not happen again. If you would like you can bring the vehicle back and we can conduct the tread depth check again.
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