We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Plant Nursery

          Fleur & Co. (Fleur Living)

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Plant Nursery.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            15/11/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order (#*****) on october 9th 2022 of the amount of 119.66$ When i got the confirmation order, they said they didn't have 3 air plants that I ordered so removed them from my order. So my new total would be 89.79$. Since my original order was over 100$ it was supose to be free shipping. Now with the new total I had to pay **** of shipping. (Wasn't happy with that) then we the order arrived one plant was dead and the pot was damaged so they offered a 25$ refund, which I accepted. It's been over 3 weeks now and I'm still waiting for that refund. I am also waiting for the price adjustment of the original order. (My statement of my credit card still says I was charger 119.66$. They never adjusted the price of the order. The last email I received from them is from oct. 23rd."Hi ***********************,If your next order will be under $100, there will be shipping fee automatically applied ??If you'd rather get the $25 as refund, I can process that for you though!Talk soon, ****** "And nothing since. No refund. No price adjustement from my oroginal order. No call. No email. There's nothing left on the website.

          • Initial Complaint

            15/11/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased three plants from the Fleur and *** website on October 31st. All plants showed that they were in stock. I chose the option to pick up my plants as I live in the same city as the company. My order has not been filled. I've reached out to the company through their email system, as well as on their chat screen options on the website. No one has returned my emails or requests for an answer as to what was happening with my order.There's no phone number to make direct contact with the business and when you go their ******** page, I'm not the only customer who is having issues with communication.I think this company should be providing a way for their customers to contact them directly to have our questions answered in a timely way.Plant people are good people. We care about things. This is not the way to conduct your business in selling things that people want to take care of. Really leaves a sour taste in my mouth and makes me feel I can't trust them. And I wonder if I'll ever get a refund, hear back from them or get my plants.

          • Initial Complaint

            20/10/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            Their website advertised 15 day guarantee for plants and offers easy assistance through email, chat and text. They do not reply to email or text and only replied to me on chats once. They will not honor the compensation I was promised by one of their agents, and have refused to respond to me further - though they are viewing my messages. I made my purchase September 29th 2022, received my order October 4th 2022, reported issues and concerns with my order to their text the evening of October 4th at 10:09 PM MST, received no response. Sent a chat through their website at 3:07 PM MST and received no response. Sent 2 more replies and stated I would issue a charge back from my bank and finally received a reply requesting pictures (which I provided). I was then advised that I was eligible for compensation within 15 days of my purchase as they offer warranty and a guarantee within that time. After 14 days, one plant died. I sent a chat and pictures as I was advised to do, and received no response. I sent an email and text with no response. Today I received no replies but my chats are marked as viewed. They are not responding and in turn not honoring the promised 15 day guarantee or warranty. I am requesting a full refund on the grounds that I did not receive the plant quality, customer service, contact, text/email, warranty, ****************************************************************************************************************** I therefore believe I have been ******* by this company and am left to question their legitimacy.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          6017 4 St SE

          Calgary, AB T2H 0P5

          Visit Website
          (587) 871-8380

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.