We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Satellite Supplies

          Shaw Direct (HO)

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Satellite Supplies.

          Reviews

          10 word minimum.

          You can use up to 2000 characters

          Before you can leave a review on bbb.org,

          you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

          Add now

          Provide Your Information to Leave a Review

          Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

          All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

          This is automatically determined using your first name and first initial of your last name.
          How would you like to confirm your review?
          This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

          Verify your phone number

          Enter the 6 digit code sent to the phone number ending in undefined

          If you have not received a code within 2 minutes, you can re-send it.

          50 Customer Reviews

          Sort By
          • Date
          • Highest Rating
          • Lowest Rating

          • Bernice H

            28/01/2025

            I have been trying to contact Shaw since my 90 year old mother was placed in LTC to cancel her television service early January 2025. With no success I have even wrote a letter to cancel and still no one has returned any calls or responded. I have advised I will not pay anymore money til I have been contacted. The service has sucked.

          • Candice T

            08/01/2025

            I have been trying for 5 days, sitting on hold for multiple hours per day to cancel my fathers service. I havent been able to reach anyone.

            Shaw Direct (HO) Response

            09/01/2025

            Shaw Direct apologizes for any inconvenience caused by the long hold and wait times. We're experiencing higher-than-usual call volume impacting our service levels. We are doing everything possible to bring our service level down and mitigate impacts to all our customers. Your patience is appreciated.

          • Amy W

            11/10/2024

            I had been using shaw direct sat. for years. since ****** took it over the service has been terrible and I am now looking at going to ****

            Shaw Direct (HO) Response

            15/10/2024

            Good day. Shaw Direct appreciates your business, and we do thank you for your feedback. We're sorry to hear that you did not have a quality experience with us. If your feedback is based on a technical issue, we invite you to speak to a member of our technical team to troubleshoot and resolve it; if there are any other issues, please speak to a loyalty advisor at ***************

          • Susan C

            06/10/2024

            We have been customers for 27 years. Recently we have had alot of troube with the receiver. We cut down trees as asked-no beter. We decided to cancel.I was expected a chq for overpayment-about $60 .Instead I got abill for non returned equipment- the tracking number shows it was delivered. Sept 23. By the way, whne we took the eceiver to the post office to send, they told us to hold on the our receipt and tracking number-that this company had a habit of saying they didn't get their equipment back-apparently very ******* loyalty to customer at all either.

            Shaw Direct (HO) Response

            08/10/2024

            Shaw Direct would like to thank the customer for expressing their concerns with the BBB. Per Shaw Directs policy, when an account is canceled, temporary fees associated with rental hardware are applied to the final bill and subsequently reversed upon the return of the equipment. Shaw Direct can confirm that this policy is communicated to our customers upon account cancellation. Upon further review of the account, ******************** can confirm that the matter has been resolved. Shaw Direct appreciates the opportunity to clarify any concerns.

          • Jeffrey T

            27/05/2024

            When we first started up with Shaw things were great we outright bought our receivers because we had the option and it made more sense since then R***** has taken over my bill was trying to be put up as well as the receivers I had received in replacement for an upgrade R***** tried to charge me for and I decided it wasn't fair so I canceled my service with Shaw because of R***** and returned for receivers unfortunately one turned out to be one of my old ones I asked for that back as I paid for it cash and they refused to return this to me so I refuse to return their fourth box and the outcome became a threat to collections and all I'm asking for is our receiver box back and they will not send it back.

            Shaw Direct (HO) Response

            29/05/2024

            Shaw Direct has attempted to contact this customer to discuss this. We were unsuccessful in having a conversation.

          • Paul W

            09/04/2024

            I called to cancel my parents internet and SatelliteTV Service. I explained that my father,94 and Mother, 91 unfortunately are going into a nursing home. It took at least 45 minutes to an hour to cancel. Just terrible customer service. On hold over and over. The other frustrating part as well was ******* says you will be charged an extra $15 per month over and above your monthly price of the contract you have with us until it expires. You cant cancel, you are under a contract. So on top of the ridiculous cost of the internet and satellite my parents, who are on a fixed income now they have to pay an extra $300 plus their monthly bill that they are not able to use. This company needs to do some best business practices because this is just a money grab. Sometimes thinking out side the box and making decisions that make good business sense for consumer service are better than poor corporate decisions. You would think that there would be some type of alternative choice towards the customer because of the issue at hand. Elderly going into a nursing home. But he did say if they had died, Shaw would have waived the cancellation fee. Isnt that special! ??

            Shaw Direct (HO) Response

            24/04/2024

            Shaw Direct has reviewed the account and can confirm that when a Two-Year Value Plan is canceled, early cancellation fees are applicable as outlined in the service agreement sent to our customers at the initial subscription. Shaw Direct strives to provide the best customer experience and we appreciate being given the opportunity to clarify the matter. We invite you to contact our advisors to discuss the final balance owed on the account.

          • Earlene B

            09/01/2024

            I have been a ShawDirect customer for 10+ years. Since ****** took them over, it has been nothing but a disaster. Makes me wonder if the mafia took them over.I have been having trouble with the few channels that I actually watch. After 6:30 in the evening, I get this "Receiver has lost contact with the satellite". The technician came out three times and nothing was done. All of a sudden I received a check in the mail refunding my payment. They then cancelled the ** service. I have spent the last 1 1/2 hour trying to get it reinstated, talking to at least 6 people. They told me I had to pay 3 months in advance, which I did through a credit card. Then an agent came on saying they needed to do a credit check and it would be at least 3 days in order for my service to be resumed. I am trying to locate someone within their organization to get some answers. I am truly glad I am not an investor in this disfunctional organization.

            Shaw Direct (HO) Response

            12/01/2024

            Shaw Direct attempted to reach out to the customer regarding their review but was unsuccessful despite leaving multiple messages.

            Shaw Direct (HO) Response

            17/01/2024

            Shaw Direct contacted this customer to discuss her review. The customer disconnected her account before ******************** was able to reach her. Shaw Direct has explained its position on this review and the matter is resolved.

          • Tim A

            19/12/2023

            We upgraded as required, but we're now on our 3rd HDPVR830 and are still having issues. To varying degrees the receivers "loose track of the hard drive". At least that is what it says it is searching for! I have spent untold hours waiting and being passed from one person to another.

            Shaw Direct (HO) Response

            21/12/2023

            We thank you for the feedback provided. We understand your frustration due to receiving faulty equipment, and we would like to apologize for the inconvenience that this issue has caused you.If your issue remains unresolved, we invite you to connect with our technical advisors so that they may assist you. You can reach us by our different channels of communication. Through chat here ******************************************************* or by phone at **************

          • Gail L

            19/12/2023

            Our satellite TV service has been down this morning. I tried all the usual troubleshooting measures, but nothing worked. Around 10:00 a.m. we got partial service back on a few channels but most channels still show the error message: "Receiver has lost satellite service." Obviously, if we are receiving some channels the satellite receiver is picking up limited service.To resolve the issue, I tried phoning their 800 number but the line was endlessly busy. So, I went online and tried using their chat support. I'm still waiting (2 hrs. and 15 mins., now) and have received no further response from the "bot."For the exorbitant price we pay for the few channels we actually watch, there should be better service when requested. This infantile attitude of ignoring a customer's request for service is outrageous business practice!

            Shaw Direct (HO) Response

            21/12/2023

            Thank you for taking the time to share your feedback with the BBB. Shaw Direct experienced technical difficulties with some of our channels. As a result, we received a higher-than-normal volume of calls from customers inquiring about the issue. After identifying the cause, we can confirm that channels have been restored. We apologize for the inconvenience and thank you for your patience. -RK

          • Janice P

            14/12/2023

            Since ****** took over Shaw DIrect Satellite we have been having problems with our receivers (and we have been with Shaw for over 20 years now with no problems in those 20 years). We have recently received 4 new receivers in the past month with the same problem (they reboot at least 10 times a day, not funny when you are watching a football game or a hockey games that is in overtime). I have phoned them at least 10 times now and no one knows what the hell is going on. All they say is that there must be a problem with the hardware in the receivers - but come on receivers have the same problem. So they keep sending me receivers and receivers. Some day the problem will get fixed, I hope. Janice P

            Shaw Direct (HO) Response

            15/12/2023

            Hello, Shaw Direct has contacted this customer and successfully resolved all the issues they were facing.

          Customer Review Rating

          1.02/5

          Average of 50 Customer Reviews

          Contact Information

          100 2400 32 Ave NE

          Calgary, AB T2E 9A7

          Visit Website
          (888) 554-7827

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 29

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.