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          Business Profile

          RV Storage

          Boondocks RV Storage

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in RV Storage.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/04/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I rented a storage space for my trailer. I paid by email money transfer. They changed my credit card monthly and when I found out had to fight to get my credit card charges reversed. When I gave notice I was leaving and I returned the proxy card I paid $35 I paid a deposit for he refused to refund the money. He asked for proof I paid and when I produced it, he block my number and ignored calls. When I did get a hold of him he threatened me because I called him at 7:30am and threatened me saying he knows where I live. Do not recommend anyone use this business.

          • Initial Complaint

            28/11/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I have been with Boondocks RV Storage since 2020. We have given the company our credit card to take monthly payments from it on the 15th of every month. I gave notice on September 1,23 that we would be leaving by the 15 of October, 2023 for a trip and returning in the spring. I got sick and could not leave until the 16 of October 2023 He charged me a full months rent. I complained and was told to bad you left a day and that my credit card has been removed his system.On November 15, 23I was once again charged *****. I contacted him immediately and was told it was because I didnt leave. My motorhome has not been in his lot since October 16,23 and requested a refund and still have not received one. I contacted my credit card and have asked for him to stopped from taking money from my card.

          • Initial Complaint

            28/06/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            We removed our trailer from Boondock RV Storage on May *, 2023. As per the instructions we left the scan card in ************ outside the office and text that we were out. We have not yet received our $** refund that we are owed.After multiple negative interactions with this business, and no response to our follow **** we are seeking assistance from BBB.

          • Initial Complaint

            10/11/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            The owner at Boondock RV site has charged me 6 months rent and all of a sudden he decided to cancel my card because he refused to help me get out of the site as i was stuck for 3 hours so when i said to him i am happy with service at this I would like a refund and change my RV site he got very offended and started threatening me that he would put a lean on my bus and he refused to give my money back for the site I have paid in ************ has blocked my number he is very very rude and ignorant. I am afraid that he would not only refund me the money for the site that he would actually put a lean on my motorhome. Please guide me.

          • Initial Complaint

            27/09/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            This issue is regarding a $20.00 refund for a scan card at Boondocks RV facility in ************************************. The $20.00 deposit is refundable once the tenant leaves, which I did. My contract ended on September 3, 2022 and I left on August 28, 2022 at 11:00 am. The owner asked me to drop the scan card in the mailbox at the facility, which I did. I then asked him to confirm that he had received it and he did. I emailed him my full address, just in case he couldn't find it in his files. He has my civic address, my email address and my telephone number because we texted. It has been 1 month since I dropped off the scan card and vacated the premises. I have texted as well as emailed the gentleman. He has not responded. I did not call him over the phone because I want all this in writing. I am a Senior citizen and I don't like being taken advantage of. There is no reason for this to happen. I have a written contract from the former owner which he clearly does not want to honor. All I am asking is for him to be honest and send me a $20.00 check for the scan card which I gave back. Having known that he was not going to pay back the $20.00, I would not have given back the scan card. I was honest, he is not. Thank you for reaching out to him and asking for him to do the right thing. Sincerely, *******************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          870 Limit Ave E

          Crossfield, AB T0M 0S0

          Visit Website
          (403) 952-1177

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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