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          Business Profile

          Antique Dealers

          Old Strathcona Antique Mall

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Antique Dealers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/07/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            July ** 2024 I attempted to buy a antique motorcycle license plate with the price tag of $* on it. At the till I was informed the price tag was wrong and that it was actually $**. They refused to honor the price listed on the item stating it was a vendor issue and that they would have to contact the vendor to see if the price would be honored and not the current price of $**. The store should be held accountable to ensure the product is sold at the lowest price listed on the item and not the highest price on the item

            Business response

            19/07/2024

            This is a follow-up to your one star ****** review which we replied to in early July.

            The customer states that there was a $* tag as well as a $** tag on the item. The $* tag did not have a vendor number on it which allows us to credit the correct vendor. Our policy is that a tag with a vendor number on it is the correct tag. We did offer to call the vendor to see about a discount and maybe they would honor the $* tag. The customer declined and they put the item back in the booth.  We have had people in the past put lower tags on items to try to get a discount, hence our policy to only honor the tag with the vendor number on it.

            Customer response

            19/07/2024

             
            Complaint: ********

            I am rejecting this response because: the law clearly states advertised price, there is no stipulation on vendor numbers or other information. The price was advertised as admitted by you as $* therefore it is your responsibility to honour it.

            Sincerely,

            *****************

            Business response

            19/07/2024

            We offered to possibly rectify the situation; the customer refused

            a Blank price tag with no vendor information is obviously not one of our store tags; we offered to attempt to clear up this issue but the customer refused. We cannot be held responsible for a blank tag with an apparent price on it which anyone could have attached to any item

            The $* tag was obviously way below market value but we offered to contact the owner; again, the customer refused. A cynic could potentially consider that perhaps this customer attached the tag themselves hoping to get a ridiculous deal?

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 16

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          10323 78 Avenue NW

          Edmonton, AB T6E 1N8

          Visit Website
          (780) 433-0398

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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