Reviews

While we have experienced incredibly good service in the past at this store, my recent experience is VERY disappointing. The prices have increased three and a half fold in the last couple of years. In addition if you choose to pay with credit you must pay an additional 3%!!!I would also suggest that people with any type of mobility issues not to go into the store, the front counter can only be accessed by a foot high step (literally)without any handrails.

Your location Real Blinds Superstore ********************************************************************* Curtain supplier and maker *********************** 179 points 10 hours agoSince going under new ownership, all the policies have been changed and they are not honoring the warranty for clients with the previous owner. I brought in an automatic blind, at this point it was with the new owners, the employee told me to change it to string, that way I would have a 5 yr warranty on it, the automatic I kept paying to have it fixed. I agreed and I did pay the charge to have it changed. This was in 2019. Took the blind in 2 weeks ago, and the employee, (not the same one) told me the warranty was for 90 days!!! I preceded to tellhim, why would I change it from an automatic to draw string if I still had to pay for the repair?! He literally said "I don't know"... I told him "what do you know". He told me the charge for repair estimated $120. I left it there to get an approximate estimate with 2 other blinds that needed repair as well and an estimation. Left very frustrated. 2 weeks later, no phone call, I call and he tells me he's been trying to call and no answer, HE NEVER UPDATED MY INFO IN THE SYSTEM WHEN I GAVE IT TO HIM WHEN I DROPPED THE BLINDS OFF. I asked him about the price and he told me $185! I told him, you went from 120 to 185,he then said "ok I'll charge you 120" After going back and forth and frustration because I was supposed to have warranty, I asked for management, and he said there away for 2 or 3 weeks, of course they are. He also told me the other 2 blinds I brought in cannot be fixed. I went in to pick up my blinds, and he assumed I was fixing the drawstring, and I told him, give me all 3 blinds, I'm taking them home and throwing them in the garbage! I purchased blinds for my whole home from **** and his family. A family business built from a little town ******* *******. What a shame! Miss you ****