Reviews

I retrieve my car I notice they wired the speakers in reverse so we had to return it to be fixed. A week later I check the website for the subwoofer they put in and realize the bass control k*** that is supposed to come with the subwoofer was not installed. I call back and *** says that it's not something people usually want so they don't bother doing it... I return again to get it.. They gave me a subwoofer where I could see glue keeping the subwoofer together. I had to request a new sub at the same time I got them to fix the errors as it was clearly used, even *** agreed the subwoofer was bad when I pointed it out to him. They did not bother to understand my current speaker system to tune it with this subwoofer (that they chose) even though I explained to them what system I had during consultation. I was finding all the errors, not ***. Since *** is pushing the narrative of it being me just wanting more bass, I ask about a 15" subwoofer and he says "dont entertain a 15 inch sub. Please and thanks." without any further explanation, what kind of audio business is this where you receive that response to a question? I was not able to get a subwoofer suitable for my car and budget as *** only works with Rockford Fosgate product. I found an alternative and *** reveals to me I am restricted to the more expensive Rockford equipment, I looked at the website he linked me and the products would bring me to about a thousand more than the products I was choosing. At NO point of the quote process was I told they work with ******** only, I assumed they chose the subwoofer because it would be suitable for the vehicle. I got a unsuitable subwoofer due to ***'s undisclosed conflict of interest and he did not take any responsibility for it. Near the end of the process, he just avoided my calls and handed off the problem to a co-worker. I fought tooth and nail and had to keep following up with them and finally got them to refund the incompatible subwoofer.