Debt Relief Services
Pyxis SolutionsThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
04/02/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with PYXIS SOLUTIONS, I do not have a contract with PYXIS SOLUTIONS they didnt provide me with original contract as I required.Business response
04/02/2025
After reviewing the file in question - Consumer spoke with us on May 28th 2024 and advised she had just applied for assistance and was hoping to get it, and requested an email with instructions on how to make payments to show her intent to clear the balance. Email was sent. On June 3rd 2024 consumer spoke to the same agent and stated she was waiting to receive funds and would be receiving in the next 3 days, consumer asked the agent how much they would need to pay, and the agent told consumer to pay what she could afford, and that Pyxis would work with her given her current circumstances. On June 6th the consumer logged into the payment portal but did not set up any payments. There was no further contact with the consumer after June 3rd 2024. A request has been put in for the backup documents, consumer is welcome to make voluntary arraignments as they previously indicated the intent to do so, while we wait to receive those documents.Customer response
10/02/2025
Complaint: 22894439
I am rejecting this response because:
Sincerely,
Neema MuimaInitial Complaint
12/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Called me multiple times for a ***************** that was not mine. It was also over 10 years old. ***** was very rude on the phone and yelled at me. I previously blocked the number last time they called . I also told them this was not my debt and to leave me alone. They called from a different number.Business response
17/07/2024
Hi ******,
in reviewing the file, the notes indicate that the agents offered to request and furnish you with the backup to show the validity of the debt. In the interest of ensuring this issue is not impacting you, the original documents will be requested, and if the debt is considered invalid the file will be closed. In the meantime your file has been put on hold, while we await the documents.
Thank you
Customer response
17/07/2024
Complaint: 21980906
I am rejecting this response because:I do not want to see any documents as I know that it is not my debt. That being said It doesn't matter to me if you bought an invalid or fraudulent old debt .That is your problem not mine. My fear of receiving any documents might in some way make me legally obligated given that it is well past the 7 year limit to effect my credit .I have also looked at my past credit reports and it was never on them , further solidifying my belief that this is not my debt. Please just terminate my file as I do not acknowledge this debt and will not be paying it.
Sincerely,
***************************Initial Complaint
06/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
They continue calling my phone and leaving voicemails for someone who had my old cell number. I have notified them over the phone and over email that they have the wrong numberBusiness response
07/05/2024
Hello,
The phone number attached to this issue of ************ has been searched in our system, and there are no accounts at Pyxis with this phone number. It appears the individual that was notified has removed the number.
Have a great day
Customer response
07/05/2024
****** ******** *******
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************************************Initial Complaint
16/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The Pyxis Solutions debt collector based out of Edmonton refuses to stop contacting me and today added my phone to their text messages. ***** ******* ***** ***** *** ******* ** **** * ******** ** *** *** ************. They are looking for a person named ******. There is no one at this number with that name and I have never dealt with ****. I called them previously and they were nasty on the phone and tried to get my personal information. I sent them a cease and desist email and they have not responded.Business response
18/04/2024
Hello, after reviewing the account the phone number in question was removed on April 15th 2024. there are no other accounts in our system associated with that phone number.Customer response
18/04/2024
****** ******** *******
I have reviewed the response made by the business in reference to complaint ID 21581524, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
19/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This company Pyxis customer solutions Is a collection agency Telling me that I owe them money for a **** cable bill... It's way past due for any claim to try to get money that is over 10 12 years old Void The woman fed me so much false information And was phishing me for information Tell them please to back off please and thank youBusiness response
20/03/2024
After reviewing the file it is an older **** account that was purchased by Pyxis Customer Solutions in good faith. The account went delinquent November of 2016. We can request the backup and furnish it to ******* in an effort to validate the debt to him, although it is past the statute of limitations for pursuing legal actions, the account can still be collected on. We have options available for every circumstance and would be happy to work out a payment plan if one is needed. ******* can go to our self serve customer portal on the website and request the backup (or I can do so for him) and set up a payment plan that works for him.Customer response
21/03/2024
Complaint: 21455067
I am rejecting this responseCollection agencies have no tack they call 5 6 in the morning they harass they condescend gaslight n Phish for information they lie their based on deceit . They didn't tell me what address they didn't tell me how much they didn't tell me the initial bill that told me no information but tried to ask me so many questions
I don't volunteer information are given information out on the phone identity theft happened to me
So I'm calling **** I think I had a collection agency after me for this previously so I don't understand why there's a second one and that's just insane business practice to buy debts that are so old that legal action can't be taken that's just bad business
Sincerely,
******* ******Initial Complaint
13/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
May/23 took out a ********* loan paid back early and it messed up the internal payment schedule that was in place. When I re borrowed on June24/23 it was again all good until. This attached company I called and she confirmed” we bought this ********* account in 2016”?? then she thought she would just go ahead and hit my credit without my consent? Dropping my score way down. It’s been to ********** and the score went up so that’s ok now. What’s not ok is I called the ********* store to apply for they debt is not within the statue of time and I want to know why I’m being denied when the original application in May/23 still on my credit history? Why are they and are they allowed to ruin my reputation as far as playing these kinda games. I could file and will if i don’t get resolution. This is not allowed in BC and she’s in Alberta. Today July 13/23 myBusiness response
09/08/2023
The file in our office has not been worked since April 21, 2023, and the file has been closed since then. Pyxis is not reporting this account for ****** ******* to the Credit Bureau.
Business response
09/08/2023
The file in our office has not been worked since April 21, 2023, and the file has been closed since then. Pyxis is not reporting this account for ****** ******* to the Credit Bureau.
Initial Complaint
13/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company is saying I owe them almost $600 for a service I never had or will require. They have sent bogus claims to a collection agency and it is affecting my credit. I have emailed them multiple times to let them know it was fraud but no reply at all.Initial Complaint
15/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This business is trying to collect money for a debt they say I have. I have been requesting documentation since May 30th to prove this is legitimate and they refuse to provide it. I have spoken with a superior and they also have not provided any of the requested documentation. They keep saying they need to talk to a client, which I thought they were the client as they continue to say I owe THEM money. I have asked them also to remove this from my credit report if they are not able to provide anything proving this isn't a scam. They won't even comment on it and just ignore my emails.Business response
29/06/2022
Dear *** ********,
Our client is PYXIS CUSTOMER SOLUTIONS LTD who purchased your **** ***** a***unt #*******.
The documents which support this debt were archived. I have requested copies and expect them within 5 days or less. Once received I will contact you and provide the information. If you are uncomfortable paying our company, you can send your payment directly to the creditor. This a***unt will remain on your credit report unless the creditor is unable to provide the evidence.
Thank you,
**** ******, ***Customer response
04/07/2022
Complaint: ********
I am rejecting this response because:I requested the documentation over a month ago. I was told to wait and it would be sent shortly then no one ever responded. If this was a valid debt the documents would have been provided immediately upon asking. Remove this from my credit report and stop reporting false information!
Sincerely,
*** ********Business response
12/07/2022
Dear *** ********,
Attached you will find a copy of your Payday Loan Agreement and a copy of the Loan History document. Please advise what your decision is regarding the payment of this debt so we can advise the creditor of your intentions.
thank you,
**** ******, ***
Customer response
14/07/2022
Complaint: ********
I am rejecting this response because:this is from 2014 and has previously been removed from my credit history you can’t just add it back!
Sincerely,
*** ********Business response
15/07/2022
Dear *** ********,
Please look again at the documents we provided. The last payment was made on June 26,2017 for $925 via check *****. This means it will remain on your credit report for 6 years starting on that date. This debt will remain on your credit report.
thank you,
**** ******, ***
Customer response
16/07/2022
Complaint: ********
I am rejecting this response because:the payments was made meaning there is no balance! Take it off my report you can’t collect payment twice!
Sincerely,
*** ********Business response
04/08/2022
Dear *** ********,
Please accept my sincere apologies for this delayed response. We communicated your concerns and complaint to the creditor. After completing their investigation, they provided instructions to our office to close this a***unt and remove it entirely from your credit report. We have completed this last week. Please allow 10 business days for your credit report to be updated.
Thank you for your patience and persistence in this matter.
Sincerely,
**** ******, ***.
Customer response
12/08/2022
Complaint: ********
I am rejecting this response because:another company just sent me the same debt the moment it was removed from my credit history. **** **** ** **** ** *******
Sincerely,
*** ********Customer response
15/08/2022
I am rejecting this response because:another company just sent me the same debt the moment it was removed from my credit history. **** **** ** **** ** *******
I attached the email where they’d re trying to collect the debt that was just removed. It includes the previous company.Dear *** ********,
Creditor Owed: **** *****/Pyxis Customer Solutions Ltd
Creditor Client Number: *******
********* ******* ******* *********
Outstanding Amount: $709.91
This email serves to confirm that your outstanding a***unt has been placed with our firm for the purpose of collections.
All funds owing are due and payable in full.
Failure to pay the balance of your a***unt in full will result in this a***unt being referred to one of our senior collection managers for recovery determination.
PAYMENT OPTIONS:
* ***** *********** ******** ******* *** ******** *** ******** ****** ** ******************** ******** ******* ********** * ******** ** ********* ******** *** ********* *** ************ ****** ********* ********* ** **** ********* ************ ** * ***** ***** *** ******* * ********* *** *** **** ** ******* *** * **** ****** *** ******* * ***** ***** ********* ***** ******* ** ********************** ******** ******** *** ****** **** ** ********* ********* **** ** ** ******* ******* ******* *********Business response
15/08/2022
Dear *** ********,
We no longer have your a***unt. It was returned to the creditor, Pyxis Customer Solutions Ltd. We do not know what they did with your a***unt other than close it with our office. We recommend that you direct your request to Pyxsis directly or to the company that wrote to you as we have no further authority over this a***unt.
Thank you,
**** ******, ***.
Customer response
15/08/2022
Complaint: ********
I am rejecting this response because:this is garbage if proof has been provided it’s paid and closed they can’t keep doing this!
Sincerely,
*** ********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
14 total complaints in the last 3 years.
11 complaints closed in the last 12 months.
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