Reviews

We moved from ** to *******. *** and *** were our Burly Boyz and I have to say, they were fantastic. They were professional, personable and very efficient. I would highly recommend this particular pair of Burly Boyz!

Hello ******,Thank you for your wonderful review! We are delighted to hear that *** and *** provided fantastic service during your move. The attitudes you described are exactly what we strive for in our team members.Your high recommendation means a lot to us, and we will be sure to pass along your kind words to *** and ***.Thank you.

I would strongly reccomend against moving with burly boyz.During my move from ** to **** burly boyz charged me and extra **** dollars. There was never a clear explanation to why and they refused delivery effectively holding my possessions hostage until I paid.After delivery to a storage warehouse while awaiting possession of my home I noticed they had smashed one of my tvs. After 3 months of emails and photos burly boyz refused to reimburse me anything.Very unprofessional. I would never book with them again and would advise anyone to avoid.

*******,We sincerely apologize for the negative experience you had with our company during your move from ** to ************. It's disheartening to hear about the challenges you faced, and we understand your frustration.Your feedback is invaluable to us, and we are committed to addressing the issues you have raised to prevent similar occurrences in the future. We appreciate your honesty and candor in sharing your experience, and we sincerely apologize for any inconvenience or distress caused.Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your faith in our services in the future.Best regards,Burly Boyz Moving & Storage

After being notified my belongings arrived, I asked to reschedule my delivery date as I didnt have the keys to my new place just yet. An operations Manager told me my sales representative would be reaching out to me to quote me on the cost of the additional services. I was not contacted for a quote and had no idea what the rate would be. Two days prior to the rescheduled delivery, I was told what the additional cost of storage services would be and that the movers would be requesting payment upon arrival. I called the sales rep, and his response was Well you ended up saving so much money on your move, youre not at a loss. I didnt think this was a professional or appropriate response to my concern. Had he bothered to contact me to tell me what the rate would be, I would have made arrangements to have the original delivery date work. I got a phone call from their claims department where I was notified that my sales representative was sick and thats why I wasnt given a quote.The rescheduled delivery date arrives, and as expected the additional cost was added to the bill. I was told that I can either pay it or they can refuse to delivery my belongings and that I would incur more costs because of that. So, I had no option but to pay everything in total. I have been ignored for 2 months and have just been notified that being contacted 2 days prior to the rescheduled delivery date for the additional cost was an appropriate action on their end regarding the additional costs and that my claim has now been closed. This was not a quote, and certainly was not a respectable time frame to notify me of the additional charges. While I understand that there is an additional cost to services, I do believe that they should have corrected their mistake (which they openly admitted to me) and should have met me in the middle somewhere.

******,We sincerely apologize for the challenges you experienced during your move with us, and we understand your frustration. It's disheartening to hear about the issues you encountered regarding the rescheduling of your delivery and the lack of communication regarding additional charges.Your feedback is invaluable to us, and we are committed to addressing the issues you have raised to prevent similar occurrences in the future. We appreciate your honesty and candor in sharing your experience, and we sincerely apologize for any inconvenience or distress caused.If there is anything further we can do to rectify the situation or if you would like to discuss your concerns in more detail, please do not hesitate to contact us directly. We would welcome the opportunity to make amends and regain your trust.Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your faith in our services in the future.Best regards,Burly Boyz Moving & Storage

Absolutely fantastic and detail oriented. As well as great sense of humor.

Thank you for your kind words and positive feedback! We're thrilled to hear that you had an "absolutely fantastic" experience with our ************-oriented service and a good sense of humor are qualities we strive to provide during every move.Your satisfaction is our priority, and we appreciate your support. If you ever require our services in the future or have any questions, please feel free to reach out. We're here to assist you with all your moving needs.Warm regards,Burly Boyz Moving Team

Miscommunication Regarding Storage Terms I initially had a positive experience with the moving concierge, who was helpful and prompt before payment. However, after payment, the terms of the contract changed, and it took three weeks to reconnect with the moving concierge. Despite paying over $10,000 for the move, there was a breach of contract as I was charged $938/month for storage instead of the agreed-upon $400/month. The truck arrived on the scheduled day, but the late finish at 10pm and the storage miscommunication eroded my trust in Burly Boyz.

Dear ***************** Dreifelds,We apologize for the miscommunication and any inconvenience you experienced during your move and storage process. Your satisfaction is important to us, and we regret any breach of contract or trust that occurred.We are pleased to inform you that we have reviewed your case, and a refund for the overcharge on storage fees has been issued. Additionally, our customer service team made multiple attempts to reach you to address the issue. We understand the importance of clear and timely communication, and we are working to improve our processes to prevent such instances in the future.As a gesture of goodwill, we also sent a $100 gift card to express our apology and appreciation for your business. We hope this helps to rectify the situation and regain your trust in Burly Boyz Moving.If you have any further questions or concerns, please do not hesitate to contact us directly. We value your feedback and are committed to ensuring a better experience for all our customers.Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.Best regards,Burly Boyz Moving Team

Here is my feedback for our move. Pick up on 28 July 2023, agreed to be delivered on 15 August 2023case number 6691.Initially, my wife communicated pleasantly with ****************** from the ******* sales team. He was professional in handling enquiries and always available for us before we signed the estimate. The moving team was late for 4 hours on the day of pick up. However, they were fast, efficient and professionally handled our goods. Special mention to Mo and his ***** for the efficient and thorough unloading of our goods upon delivery. Thats all the good I can say about Burly Boyz. Here are the negative experiences I have with them:1. No one has communicated with us ever since the pickup day. No one told us to contact ********************* for any delivery issues or questions until we tried to contact ****************** on the day of delivery, 15 August 2023. He told us to contact **** as it is no longer his business. And to our surprise, our goods were still in *******. So, nothing moved for two weeks since our pick-up day on 28 July ******. Whenever we contact burly boys, we keep getting re-directed instead of answers to our questions.3. After-sale service is just atrocious. The only decent service is from *****.4. They refuse to give us an explanation or rationale for the delays that occurred until I demand it. They deliver the goods nine days past the 30-day window they were ***********.5. The initial invoice stated that our goods weighed **** lbs, with a proof of weight ticket. However, on the day of delivery, nine days after the delivery window, the weight became **** lbs, which increased our final payment amount by $666.72. So you are telling me that our goods put on weight on the way from *******? 6. Please straighten out how your different departments communicate because it is clear as daylight that there is zero communication between the sales department, delivery department, etc. That is why our delivery is delayed and screwed up like this.

Dear *****,

Thank you for sharing your feedback regarding your recent move with Burly Boyz. We apologize for the issues you encountered during your relocation. Your input is valuable to us, and we take your concerns seriously as we continuously strive to improve our services. Here are some responses to the points you've raised:

We apologize for the delay and the lack of communication regarding the status of your goods. This is not the level of service we aim to provide. We have identified the issue and will be taking steps to improve our communication throughout the moving process.

We're sorry to hear that you were redirected when seeking answers to your questions. Your feedback highlights a need for better coordination within our customer service teams, and we will address this to ensure a smoother experience for our customers.

We appreciate your recognition of the service provided by *****. We will pass on your positive feedback to him.

We apologize for not providing a satisfactory explanation for the delays. Your concerns will be reviewed to prevent similar issues in the future, and we will aim to be more transparent in our communication.

Your feedback regarding the lack of communication between departments is duly noted. We will work on improving internal communication processes to prevent such issues in the future.

Once again, we apologize for the inconvenience you've experienced and thank you for bringing these issues to our attention. Please know that we take your feedback seriously, and we are committed to addressing these concerns to enhance our services for future customers.

If you have any further questions or require assistance, please feel free to reach out to our customer service team, and we will do our best to assist you.

Sincerely,

Burly Boyz Moving & Storage

You guys better improve, stop trying to push away the responsibility and get me my desired resolution soon. Thank you.

My experience with BurlyBoyz moving was very disappointing. I was moving from ** to AB. They were very late at the pick up (1h30m) on Jul 30, even though I reinforced many times that my building had a 2h timeslot for the elevator booking. They didn't call me to advise they would be late. I had to call multiple #s because it was a Sunday. They were not able to pick up all of my stuff in 30 min and also delayed other peoples moves which caused me to be harassed by neighbors that got delayed. After that they never called me to apologize or explain the situation and kept my stuff without telling me where it was. I had to contact them on Aug 11 to complain about the delay and make sure they would not be late for the drop off (an apartment as well). They replied on the 14th saying they would do their best not to be late and that everything was confirmed to drop off my items from storage on Aug 16. An hour after I received a call from Ops Manager advising that they were not informed of my drop off date and that my stuff was still in *********. I was appalled by that because I advised them multiple times of the drop off date via email and phone and their sales person simply forgot to pass that info on. After many calls they told there was nothing they could do and they would deliver my items on August 18th. I again was flexible and accepted this, even though it caused me many inconveniences. At the drop off on August 18th, they were again late by over an hour and took longer than expected to move. I would never refer their services to anyone because they are not organized and are not able to handle basic calendar. They are very eager to book the services with u but after that it's only downhill. Their customer service is horrible. I understand that delays happen, but not communicating with the customer and leaving them in the dark is not acceptable. Also, they damaged a few of my items. I asked the Ops Manager to escalate the situation but never heard from anyone.

Dear ********,I would like to thank you for your cooperation and time invested in working with me to address the recent issue. I'm grateful for the time we spent discussing the situation over the phone. Your specific insights on how we can adequately compensate you for the inconveniences resulting from the delay were invaluable. Your understanding of the external factors impacting our schedule truly impressed us.I want you to know that your feedback holds significant importance for us. We are actively dedicated to enhancing our communication processes to prevent any recurrence of such instances in the future. Your experience matters, and we genuinely value your perspective. Your opinions are not only heard but also highly regarded.During our conversation yesterday, as agreed upon, we promptly initiated the credit process. Usually, it takes about 3 to 5 business days for the money to show up in your account, depending on your bank.I have emailed you a receipt detailing the refund transaction, which was successfully issued on August 24, 2023, at 2:39 pm. Feel free to keep it for your records.If you have any questions or concerns, don't hesitate to ask. We're here to help and make sure you're taken care of. Thank you again for your business. Wishing you a fantastic day.**** regards,*****

Dear ********, I would like to thank you for your cooperation and time invested in working with me to address the recent issue. I'm grateful for the time we spent discussing the situation over the phone. Your specific insights on how we can adequately compensate you for the inconveniences resulting from the delay were invaluable. Your understanding of the external factors impacting our schedule truly impressed us. I want you to know that your feedback holds significant importance for us. We are actively dedicated to enhancing our communication processes to prevent any recurrence of such instances in the future. Your experience matters, and we genuinely value your perspective. Your opinions are not only heard but also highly regarded. During our conversation yesterday, as agreed upon, we promptly initiated the credit process. Usually, it takes about 3 to 5 business days for the money to show up in your account, depending on your bank. I have emailed you a receipt detailing the refund transaction, which was successfully issued on August 24, 2023, at 2:39 pm. Feel free to keep it for your records. If you have any questions or concerns, don't hesitate to ask. We're here to help and make sure you're taken care of. Thank you again for your business. Wishing you a fantastic day. Best regards, *****

Dear ********,Thank you for sharing your feedback regarding your recent moving experience with us. We want to extend our sincere apologies for the inconveniences and frustrations you encountered during your move from BC to AB. We understand the importance of effective communication and timely service, and we regret that we fell short of meeting your expectations.We're pleased to inform you that your concerns have been thoroughly addressed, and the issue has been resolved. A refund has been successfully processed and applied to your account, as discussed during our conversation. We're delighted to hear that you are now satisfied with the solution provided.We greatly appreciate your understanding and patience throughout this process. Your feedback is invaluable to us, as it helps us identify areas for improvement and deliver better service in the future.If you have a moment, we kindly request you to share your updated experience on the platform where you initially posted your feedback. Your positive feedback will greatly contribute to our reputation, and we're grateful for the opportunity to have resolved the situation to your satisfaction.Thank you once again for your feedback, and we hope that you will consider us for any future moving needs you may have.Best regards,Oksana Burly Boyz Moving & Storage