We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          New Car Dealers

          Waterloo Ford Lincoln Sales Ltd

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in New Car Dealers.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            05/09/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            It is exactly 20 days now from August 16, 2024. I sold my lease 2020 Huyndai Palisade to ************** Waterloo **** still haven't paid up my lease to clear my lien with ****************************. I called, text, and emailed to Director of ******* ***, Business Finance ***** and *******; Sale manager *** regarding the matter. All I have responded: We'll look into; let me check with Accounting; It's should had done; Let me recheck and recheck. Or got reception answer, no body is in...??This has tremendously got me frustrated, disappointed and delayed my schedule. Please assist.

          • Initial Complaint

            09/11/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Bought a vehicle from Waterloo ford and Lincoln on the 23rd of may 2023, revives the vehicle on the 31st due to a delay in insurance First day I had the vehicle check engine light came on and off, told the dealership about it and they couldn’t do anything because it “went away” on the 31st same day I got it I had to do an oil change because the percentage on the dash showed 5% life remaining, with receipt. A week or so later car was having more issues and wouldn’t go over 30 at times and and would often shut off, told the dealer about this and to their struggle they couldn’t get me in to service for “it’s a used vehicle these things happen” that’s a text from the dealerships sales manager. After a month or so I had to get the vehicle towed to ***** *******, under fords advisory because for me the vehicle wouldn’t start anymore and or drive, the vehicle say in ***** ******* being taken apart for repairs under warranty, they told me at first - timing chain and camshaft are out of place and chain is stretched, so they billed me that under warranty, I accepted it and to work they should have went…. So I thought. after a month of it being there and waiting for the parts to come from being on back order they called me “******* *****” a tech named “****” said after taking off the valve cover he discovered a years build up of sludge clotting the engine and depriving the turbo, so now they won’t change out what they first told me they now want a whole new engine in the vehicle and turbo, but warranty will only cover ten thousand leaving me with a 6k dollar bill left to pay, when I’m covered up to 30k in three separate claims and they won’t help change it or do anything, I’ve been paying for the bi weekly payments and have had no vehicle and rental and or any help from either dealership

          • Initial Complaint

            13/07/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Paid 3192.00 for an extended warranty. Sold the car after two years in 2023. Extended Warranty was for 1000,000 km and 5 years. I wasn’t close to the basic warranty end date. Feel my money was stolen regardless of the ridiculous company policy. As the warranty wasn’t even in effect until after year 3 and 60,000 km. I paid for something that wasn’t in effect and did not cost the dealer any money. It’s disappointing as my vehicle life insurance was returned to me by the insurance company but an unused extended warranty is not.

          • Initial Complaint

            17/05/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            April 28th I called about a vehicle and the sales person said he could hold onto the vehicle if I put a deposit down, so I did and also said if I had decided to not go with the vehicle I would get a refund. The 29th told them I wasn’t interested and wanted my refund. The sales person then told me they’d get ahold of their ******* ******* and I have not heard anything since. May 16th I tried to reach both the sales guy and ******* ******* and neither have got back to me. I just want my deposit back.

          • Initial Complaint

            15/11/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On October 18th I E-transfered 500$ to ******* * mucha to hold a pickup for me. Upon further investigation I wasn’t able to get the vehicle without a co-signer. They said a cheque would be mailed to me, never came, then said it would be e-transfered back to me, didn’t happen, then said they would cancel the previous cheque and send another one, didn’t happen, I’ve called them everyday or at least ever other day. I made a bad choice but the consequences were worse that I thought. I’ve lost 500$ that I could use on my daughters’ upcoming birthday parties.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 80

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Edmonton, AB T5H 0Y5

          Visit Website
          (780) 423-4330

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.