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          Security System Monitors

          Liberty Security Systems Inc

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          BBB Accredited BusinessA+Rated by BBB

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          43 Customer Reviews

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          • Tanya W

            23/08/2024

            The contract I originally signed is not honored by my contact information is altered , and incorrect emergency contact information are being reported

          • DARHL S

            23/07/2024

            I DO NOT RECCOMEND LIBERTY SECURITYI had a 5 YEAR CONTRACT and months before the Contract was up i contacted Liberty security to go over what i needed to do to close the Contract. They explained that 1 month before the contract is up i needed to contact them. My wife and i were in the room when i spoke with Liberty, i called April 26th 2024,1 month before the contract was up and was ASSURED that there would be no charges after May 2024. In July I was checking CC statement and saw that there were charges from Liberty. I called very upset and Liberty told me that they didn't receive a cancellation letter. They did not tell me in the other 2 times i called that i needed to send a cancellation letter. Liberty said i was told. WHICH IS A LIE, i am computer literate and would have sent an e mail ASAP. Liberty Security refuses to reimburse me my money !! Im so glad i caught their scam before they got more money out of me.!! I will never use this company and I DO NOT RECCOMEND LIBERTY SECURITY Date of experience: July 13, 2024CURITY not Liberty Security SYSTEMS

            Liberty Security Systems Inc Response

            26/07/2024

            We appreciate your feedback and apologize for the issues you experienced. We regret any miscommunication regarding your contract cancellation. Our goal is to provide clear and accurate information, and we are sorry this was not your experience.One of our supervisors will be reaching out so we can review your account and work towards a resolution. Thank you for bringing this to our attention.

          • wendell s

            19/07/2024

            unprofessional staff and difficult to work with when trying to terminate services, The process dragged on for 7 months and they continued to charge even after their equipment was disconnected. Very frustrating organization to do business with.

            Liberty Security Systems Inc Response

            26/07/2024

            Thank you for taking the time to provide your feedback. We sincerely apologize for the experience you had with our staff and the issues you encountered while trying to terminate your services. Your concerns are important to us, and we deeply regret the frustration and inconvenience this has caused.We would like to resolve this matter to your satisfaction so one of our supervisors will be reaching out so we can ensure that all necessary actions are taken promptly.Thank you for bringing this to our attention. We value your business and hope to have the opportunity to make things right.

          • Ken H

            25/06/2024

            Be aware of their sites tactics and false promises. I had a good installation in my first home and agreed to a term with them whereas the first 8 months were free of the term. I also signed my in laws up so got another 2 months free. I also received another free month because I moved the system myself to my second home. To make sure they were honest I set a reminder calendar up for the last day of term. Sales person also said I would initially pay $87.00 per month and after term was reduced to $35.00 per month which I agreed to but tbh wasnt written contract. When term was up I phoned to get rate reduced as they were still charging $87.00. They told me that my contract was not up for another few months. I recently canceled the day that they were to take next months payment and they said they have a 30 day cancellation policy so no refund on last payment which is minor but complete money grab. Be aware when the sales people are selling you free months, even though I verified, many of this free months were not off the term, they just moved the contract term further down the line. System worked fine other than a few glitches but I will never trust this company again. Make sure you get everything in writing on the contract and hopefully have better luck.

          • Justin H

            07/06/2024

            Trying to cancel this service and they say you are locked into a contract that I can't get out of. They also say that they will take me to collections if I do not just keep using this unreliable security system for the full balance. Nobody explained this about my contract that I was basically handcuffed to them.We have had problems from the beginning and it has never been installed correctly or set up correctly. Technitians came out twice. For an Alberta company they sure treat Albertans poorly.Stay away from this company. Do not patronize this company in anyway.

          • Marian R

            13/03/2024

            **************** and support has always been kind and helpful.

          • Alana C

            30/01/2024

            This company needs to get their employees to relay the same information as I was told different information by different people on separate occasions. I called in December ************************************************************* Feb ****, I was told by the lady that even though my name is not the primary name on the account but I co signed the contract and my name was on the account I would be able to call back in the end of January **** to cancel my subscription to this company's services, she even told me she confirmed the details with a manager. She even allowed me to change billing methods at this time. I called yesterday (Jan 29, ****) to cancel my contract once it is completed in Feb **** and was told I was not allowed to and that I would have to get written consent from my EX who no longer lives in this house. This company will allow me to change account information such as payment methods but won't let me cancel my contract when it is over in Feb ****. Not only that, they want me to reach out to my ex to get written consent when my name is also on the account. This ********************** is ridiculous when it comes to cancelling services but has no problem taking your money.

          • Sheila B

            15/12/2023

            Great service by sales reprensative ***!Always great customer service and help.

            Liberty Security Systems Inc Response

            21/12/2023

            We are so grateful for your review! Thanks for sharing your experience with us and the community.

          • April G

            04/10/2023

            Terrible customer service, i moved in July ******************************************************************************** new residence even though it was only 10 minutes away. They promised it would be soon so I didn't worry about it. It is now 3 months later and I have asked repeatedly to have my service canceled with no fees as they obviously cannot provide me with service. They refuse to do that, say they are going to credit my account but never do and continue charging me. Also the service before this move was always terrible had to have doorbell camera replaced multiple times with no credit for lost time with service. I have asked my issue be escalated to management several times and no one will call me. I am very upset and frustrated.

            Liberty Security Systems Inc Response

            08/10/2023

            We deeply regret the difficulties you've encountered with our service. Your feedback is invaluable, and we sincerely apologize for any inconvenience caused. We understand the significance of a smooth transition during a move, and we acknowledge our shortfall in this particular instance. One contributing factor to the delay was that we did not have an updated agreement on file at the time of the equipment removal. Nevertheless, this does not excuse the extended timeline you've experienced, and we take full responsibility for our part in this matter. We're also conducting a thorough review of why your request for management escalation was not addressed. This is not reflective of the level of service we aim to provide, and we're taking steps to address this communication gap. We genuinely appreciate your patience, one of our supervisors will be reaching out to resolve these matters with you.

          • Shawn T

            20/09/2023

            Terrible customer service with respect to my situation. Our second home which is in a high theft area (Lake House) and does not have operational video cameras from Liberty Security. Since the installation (this year), the cameras have been nothing but ineffective especially in remote viewing. I have asked them to come and fix them and was told I would need to wait a minimum of 4 weeks as the home is deemed outside of the territory. I offered to pay the fee as we need to have our cameras in working conditions. At this time, I am not filing a BBB complaint and was hoping a review would trigger further discussion. I have requested my situation be escalated and was simply dismissed with "we will follow up" with no timelines. I was also threatened that I would have to pay out the contract should I decide to cancel services. Why the threat and what services? Said services are not being delivered. This would be an interesting case to process in small claims court for services not provided. It is so important that potential buyers who live in remote areas understand the lack of support you will receive from Liberty Security. This is not right.

            Liberty Security Systems Inc Response

            26/09/2023

            We sincerely apologize for the frustration and inconvenience you've experienced with our service. We understand the critical nature of having operational cameras, especially in a high-risk areas like your Lake House. It is never our intention to dismiss or delay addressing your needs and truly sorry that we have not met your expectations thus far. It's my understanding that we were able to make arrangements to have ************** completed the service on September 22, 2023 and successfully got your camera's back online. One of our supervisors will be in touch to ensure that all your service needs have been addressed.Your feedback is of immense value to us, and we view this as an opportunity to enhance our services. We thank you for bringing this to our attention, and we truly appreciate your patience as we worked towards a resolution.

          Customer Review Rating

          3.21/5

          Average of 43 Customer Reviews

          Contact Information

          5640 104 St NW

          Edmonton, AB T6H 2K2

          Visit Website
          (866) 926-7233

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          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 30/1/2009

          Years in Business: 19

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

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