Complaints

• Initial Complaint

  31/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had called a cab through WCB and was provided with services from Cab **** ****** ** on 31st Oct @ approx. 2pm. I have taken yellow cab many times. I am not argumentative or disrespectful person at all. I am a highly educated professional. During the ride ****** ** was making "small talk" and he got onto a subject concerning his family " sister -in law" and "cousin". He was very angry and talked about them being "beggars" and how the" people at the top make all the money and eat the small fishes". He started being unprofessional in his language and firmly told me " I dont want to talk about it". "STOP"!! I wasnt talking when he said "STOP". He was utterly rude. I told him to act professionally and speak with respect. He cut me off and was being very disrespectful. It was very clear "he was in charge". He pulled over and told me to get out of the car. He physically got out of the car and was walking towards the side that I was sitting and at this point I was scared because I thought he was going to harm me. I got out of the car and proceeded to call yellow cab to complain about him. I was left stranded in the middle of a very busy intersection.I spoke to a person called **** almost immediately who said I was the one being argumentative. How can yellow cab make this judgement call without out hearing my side? Then **** told me to "shush". I asked if calls are recorded. He told me yes. Great. Yellow cab needs to hear this conversation on 31 Oct 2022 @ approx 230pm. Its so easy for yellow cab to blame customers! However this is not always the case. ****** ** is a mentally unstable person that needs help. He has put his passengers at risk to the point of harming them in my opinion. Yellow cab needs to understand that its not always the customers fault and yellow cab drivers especially in this instance have taken advantage of the situation. This is unethical. I will continue to proceed with any complaints against Yellow cab and I had to eventually walk home!!!!

  Business response

  02/11/2022

  We sincerely apologize for the unprofessional actions of our team, the disrespectful service you experienced and for not fulfilling our duty of providing you a safe ride home. We greatly appreciate you taking the time to reach out to us to share your experience and we have thoroughly investigated the incident and your call on Oct. 31. We find the behaviour of our team members absolutely unacceptable, and as we have discussed in our communications with you the driver and staff members involved have been disciplined to ensure it never happens again. We are very sorry for the way you were treated and do hope that in the future we might have another opportunity to deliver the exceptional customer service you expect from our Yellow Cab team.

  Customer response

  02/11/2022

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me. I appreciate the yellow cab manager's unbiased judgement, made on the the disgraceful actions of the individuals involved, in this appalling incident that I unfortunately had to experience.. I have used yellow cab for many years and have formed good relationships with some of their dispatch staff that are very professional. Based on this and the formal apology, I will be resuming their services in future. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  18/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Yellow cab ****** *** took my purse and cellphone after I told him I’ll pay I just needed to run into to grab my sons items. When I called the cab company and told them that I had the money to pay and got a messaged passed to him by the company they still ignored my request even after I said I’ll pay extra. This issue happened at 8:30 March 11,2022 drop off time and around 7:22 he just picked me up at the address he left me at. Additionally he has my property and the company refuses to help me with this issue

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩