Complaints

• Initial Complaint

  28/03/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We gave contractor ****** certified cheque of $16000.00 on April 05, 2021 upon promising us a beautiful kitchen. We wanted to make our kitchen an open concept and more cabinets on the other side so he gave us a quote of 32000.00 including the counter and new sinks for 2 washrooms upstairs. ****** asked us to pay him 50% up front to order custom cabinets and counters and other things that he needed.We waited many months and he said delay is because of covid. Finally he told me after asking him many times that he is starting work in oct first week. He showed up 2nd week and did demolition of one dry wall and pantry and took off all existing cabinets leaving couple temporary/ shaky counters for me to cook for the time being. After Feb 2021 end he demanded more money in order for him to go pick up our Cabinets from his supplier which according to him is in Emomton. We refused to pay him anymore until we seen our kitchen delivered to us at least. That's also stated in his contract that he had made for us. He didn't provide me any copy of it but luckily I took a picture of it's last page where we all had signed.According to his contract we are to pay him more 25% upon delivery of cabinets and counters. He said his supplier need him to pay remaining balance for cabinets. We had paid him for all this in advnce 50%. When in other usual cases contracters gets paid after job is done. We agreed to him not knowing his real intentions. Now upon my inquiries about him of his work license I am learning that his contractor license was never valid when he signed with us last year or nor it is now. I was told by Service Alberta & municipality that he never had one. So then I had emailed him to cancel our contract with him after he denied about his license. I urge to get my refund from this guy let alone my mental state from last one year trying to deal with him and cooking in broken kitchen. That's minim I can expect $16000.00 so that I can hire someone else to complete our kitchen.

  

  Business response

  28/03/2022

   We had several conversation about this project over the phone, email’s and in person many time . Our company try to explain that out industry and our manufacturers and as ask certain down to start the process of of the customer cabinets then once their close to be pick up and delivered our policy ask the rest of the amount before picking up the cabinets this is a standard policy .Customer refuse to do so but only at the end of the project only . We try to explain in so many way our manufacturers won’t release nothing until their paid and we are a dealer that there policy that we sign before becoming a dealer. Now our company is very legal with. Bin number and gst number plus our business liscence as well . Also the customer asking us to give all our dealer information invoices and receipt. We notified them the receipt belongs to  us as company for accounting purposes . So all they need to do is comply to contract that stay clear upon delivery and clearly say no hold back  and the cabinets are released wit a date to pick up . It’s simple and easy. Keep in mind our manufacturers will not allow the customer to pick them up dealers only that their policy  health and safety plus warranty as well. We will forward them a detailed invoice up to dates material and labour. As soon as we can by the end of this week or latest first week of April. 

  

  Business response

  07/04/2022

  Here the 3 answer lalonde home design Centre own and operate by **** *** ********   Liscence  always been renewed now for other we are waiting for many months that Alberta government that actually overwhelmed due returning to the office . We     Were told to be patient the other will done . Know for the second answer we getting mrs ****** a detailed invoice with spending material and labour plus operations cost to this contact . 
  
  Answer number 3 we are a retail company still even we don’t have our show due to that passing of the owner that was my wife floods and Covid 19 that being said we are a dealer that distributor of our product for our manufacture . The receipt are being done to us only period and confidential information . Us as a retail and we provide installation our clients pay us and we pay the manufacture so we get to deliver their there kitchen. Our manufacture do not want to deal with every dealer client issues;they are only their to fabricate only . We are dealer for many company from Quebec Toronto Winnipeg Alberta and BC . All my manufacture has the same policy no mater they are . Yess as a merchant we to have deferent options to pay etranfer **** ********** so their no excuses not to get their product installed.  All repeat my self Again we a ligit with bin number and gst number yess tolaly ligit . 2006 also we have insulation division the own and operate by **** *** ********. 
  

   

  To add to this matter do **** ****** **** *****, flooring retail  business give their receipt or invoice from their suppliers to the clients absolutely not instead they give receipt like we do . Right know in the future our client will be able to see all schedules from the time order to deliver plus our sub trade every from directly fot their pc or phone plus contacts payment will all their at the tip of their tip of their figures  that a new service that starting next month.

  Liscence was renewed with our new address  kept same number so yess we are ligit as always said for her demands it will be done as I mentioned mrs ****** will be chock 

  See attached document.

  Customer response

  14/04/2022

  
  ********** ********
  
  I am rejecting this response because:

  Unsatisfactory, I do not agree with all of these made-up receipts by him.  I would like to see real manufactures. I am asking Better Business Buro to have my refund from this guy. He keeps on coming up with all kinds of things that I don't even know. Please I do not want to deal with him anymore. I am tired of him since last one year and that was more than enough for him to do the job for us. I am not giving him anymore money after my 16000.00 is gone to him. He keeps on asking more money so No thanks. I would like my refund back and nothing else. He is supposed to pay his own suppliers not us no way !

  
  
  Sincerely,
  
  ******** ******

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