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          Business Profile

          New Car Dealers

          Nissan Lloydminster

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/08/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I would like to start this message off by stating that back in 2019, I was incredibly excited to purchase my new Nissan Kicks. However, since then, purchasing this vehicle through Lloydminster Nissan has been nothing but trouble, disappointment, and inconvenience. Upon purchasing my Nissan, I was encourage to purchase the extended warranty. Coming at high recommendation and with lot's of promise, it felt like a no brainer. For some reason, each time something comes up that should be covered by warranty (which I am paying for), I am treated passively by your service team, lied to, ignored, and even have had your team be rude. I live in Wainwright, one hour away from the dealership, I was more than willing to commute in order to get the service done that needed to be done by the team that sold me the car. However, for some reason, it is treated as an inconvenience when I call to get confirmation on parts, services, and coverage before I make the trip. In the past, when I've needed warranty work done, they wouldn't take my calls, wouldn;t get back, nor was I even offered a loaner vehicle (even to pay for), while they took 2 weeks to fix my car. The most time, I called to ensure my rear shocks were covered-after having to take my car to a local mechanic, and I was not given an answer. I was told they would call back which they never did. I re called and they stated it's covered as long as it's under 60,000km. This is not what was stated for my EXTENDED warranty. It is incredibly disappointing and discouraging, when you are seeking a straight answer and you get treated like second class and no one can give you answer. ******** **** *** **** ** **** *** ** ****** **** *** **** ********* **** ******* **** ** *** ********** ** ***** *** **** *** **** ** ***** *******

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          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

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          Years in Business: 16

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          5115 25 St

          Lloydminster, AB T9V 3G2

          Visit Website
          (780) 875-3335

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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