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          Business Profile

          Used Auto Parts

          Grove Auto & Truck Parts

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Used Auto Parts.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            29/08/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Called and asked for a car part, fuel sending unit. Said he had one, I paid $131 total to have it shipped. When I opened the box, and the plastic bad it was wrapped, tagged in. The unit fell into two pieces a d noticed plastic tabs were broken, hence the part was useless and broken and was sold to me. I called during business hours today after noticed and receiving the package and have been ignored. Seeking full refund and return shipping label

            Business response

            26/09/2022

            ON AUGUST 08    2022   I TOOK  I PHONE  CALL  FROM ************  ****** ********   ASKING FOR USED AUTO PART  FUEL SENDING UNIT FOR 2003 JETTA  DIESEL   I HAD ONE ON THE SHELF READY TO GO IN GOOD WORKING ORDER AND TESTED NO DAMAGED  FOR 75.00$ PLUS GST ASKED ME IF I COULD FIND OUT THE SHIPPING CHARGES  TO OSHAWA  ONT  I CALCULATED WITH  ******  *******  FOR 50.00$  PLUS GST  MR ****** AGREED ON SHIPPING  CHARGES  AND  PART   PAID 131.25  VIA  E-TRANSFER  AND  I WRAPPED UP THE PART IN BOX AND  SHIPPED TO MR ****** IN OSHAWA ONT  THE PART GOT  DELIVER TO  OSHAWA ON AUGUST  29    2022  I  DID NOT RECEIVED  ANY  PHONE  CALL FROM MR ****** ABOUT PART BEING  DAMAGED OR NOT WORKING .I WOULD LIKE  TO  KNOW IF MR ******  TOOK ANY  PICTURES OF THE  PART THAT GROVE  AUTO WRECKING  SOLD  HIM   IF THE BOX WAS  DAMAGED IN THE SHIPPING ? DID HE FILE A CLAIM WITH LOOMIS EXPRESS  ? I  TRY  CALLING  MR ALBER AND  LEFT  MESSAGE FOR  HIM  TO  CALL ME  ON  FRIDAY 24. SEPT 2022   IM HOPPING  TO  HEAR  FROM  HIM TO RESOLVE THE ISSUE .  .I WOULD HAVE HAVE  MY  PART BACK IN ORDER TO REFUND HIM  FOR  THE  PART  HE  PURCHASED FROM ME  THE  PART IS  MARKED GAW  AS GROVE AUTO WRECKING  FOR  THE  WARRANTY    THANK YOU  FOR  YOUR  TIME  AND I  HOPE  TO RESOLVE THE PROBLEM 

             

            Customer response

            26/09/2022


            ****** ******** *******

            I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ****** ********
             

            I will not be proceeding to send back anything or do anything. I'm over it. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          125 Madison Crescent

          Spruce Grove, AB T7X 3A7

          Visit Website
          (780) 962-9600

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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