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Progressive Home Warranty Ltd

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4 Customer Reviews

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  • Review from Viky B

    1 star

    08/11/2023

    Would have given 0 if o could . I will warn you , if you escalate the the situation from setp 1 to 2 or 3 its the same person handling and will be same response. I would highly encourage to get work done by your builder rather then these fake people at progressive and further steps.Intially started our warranty claim with lots of promises and satisfactory statements about how our work will be done . Later work started and it was not even close to what they quoted initially. Work was done very unprofessionally by GREEN SEED DEVELOPMENT CORPORATION. left our washroom door with missing hardware and unsafe state which came off the slider very next day it hung it , dint paint bedroom wall .left every work undone.*******************(Director of claims) handled our claim . He never pickep up call , answers to email after days , looked like dint read our emails and finally stopped replying by saying or contractor will contact us to finish the undone work .its been 2 weeks since he or our contractor gave us any update.**** will never listen to you and will never address you , but will always send you a s*** load of policies in email to prove you wrong .Ombudsman (at trisura if you escalate it to further steps) will listen to **** and will ignore you and anything you say or give proof I had worst experience , regret opening my claim with them . If you want proof how they harassed and left us to unsafe home . Text me , i have a full 13 page pdf made to show what a joke this all is.
  • Review from Mitchel H

    1 star

    01/04/2023

    Like every home in our neighbourhood covered by Progressive our dryer vent was improperly installed and vented into the attic causing water damage. Progressive rejected my claim along with all the neighbours claims for any reason as the could come up with. For example they rejected mine because I had found the problem and chose to disconnected the dryer and stop the problem from getting worse. According to progressive if the home owner stops the problem from getting worse the warranty is void...
  • Review from Jane s

    1 star

    20/03/2023

    We built our dream home with ************ homes **** and we had Progressive home warranty coverage. We are currently repairing our home due to severe wood rot which has caused structural damage to the studs, frame, sheath etc..due to failed stucco, improper window membrane and placement of windows. Both the builder and Progressive warranty have denied our claim. Progressive warranty has a standard form listing a variety of clauses which are not written in layperson terminology. As well, they denied the claim without sending a building expert in the field to assess the damage. My advice to anyone is to please avoid this builder and Progressive home warranty . The warranty is required but the service feels like a front for a scam business. Shop around and find a reputable and worthy insurer.
  • Review from Sheila O

    1 star

    07/11/2022

    I have had a structural problem with my new house that is supposed to be covered under new home warranty. Progressive received the Engineering report almost one month ago and they claim their insurers have not yet completed the review. I have emailed several times and called and the rep is simply ghosting me. This is incredibly poor service! I now have no option but to engage a lawyer.

    Progressive Home Warranty Ltd Response

    08/11/2022

    Thank you for the opportunity to review and respond.It is important to note, Progressive Home Warranty is the broker/administrator and not the insurer of the warranty program. With respect to the specifics of your claim, they will not be discussed here.However, a detailed review has been completed and can advise matters are being worked on with this insurer. Your claims representative has been requested to connect with you for further discussion. Thanks for your time.Regards,

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