Complaints

• Initial Complaint

  20/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Tile mart was the contractor for our renovation. They sub contract out to others. I had my 3 bathroom counters and kitchen counters redone. The sub contractors came in person did the measurements and took the templates for all 4 sinks. I even sent them a text afterwards to confirm. The counter fabricator did not cut the counters properly although they took the templates with them. Out of the 4 sinks that were to be replaced, only one was done correctly (kitchen sink). The counter installers were scheduled to come in on August 8th and I had arranged for my plumbers to come in the same day to install my sinks. The plumbers could only install one sink and had to leave and I was required to call them out again for August 12th to do the other 3 sinks. I had made Tile Mart aware of this extra cost that I had to incur because of the contractor's mistake. Not only did I have to rebook the plumbers, I also had to go 4.5 days with only a kitchen sink in my home. None of my bathrooms had a sink until Friday Aug 12 when the counters were properly cut and installed. I have kindly asked they take the amount of $420 off the final invoice as it's only fair. They have not been amenable to this and have demanded I pay the full balance asap. As a consumer I shouldn't be on the hook for their mistake.

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