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Business Profile

Carpet and Rug Cleaners

COIT Cleaning and Restoration of Vancouver

Headquarters

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Status
Complaint Type
  • Complaint Type:
    Billing Issues
    Status:
    Resolved
    I have always had good service from Coit with carpet cleaning so decided to use them for duct cleaning. Gentleman came out, did the work, but when I went into my basement afterwards, I noticed that my tower fan was no longer there. * ** *** ******* ** *** ****** ** * ** *** **** ** **** *********** ******* ******. I believe, because the equipment used by Coit is large and rather cumbersome that, perhaps, the fan was accidentally knocked over and broken and so removed; unfortunately, without saying anything to me. The vents in the basement were not reopened after the cleaning and the filter was not replaced so I suspect the person left in a hurry. I decided I would no longer deal with them. Coit continued with their usual daily emails and telephone calls to sell their product even though I asked them to stop on numerous occasions. I finally wrote to customer service asking that they remove my name for future contact and explained what I thought might have happened. I received a telephone message saying they apologized and would I call them as they would like to give me funds to replace the fan. I returned the call to voicemail and said I was interested in this option only to never hear again. My basement area is tiny. * ** *** **** *** *** **** **** **** ** ** * ** * ****** *** * ********* ** ** ******* *** *** ** ****** ** ******* The basement is fully alarmed so no one else was in it. I am sure it was an accident. * ** *** ****** ****** ** ************ ******** ********* *** I would like the fan replaced since they did offer to do so. As I did not expect to have any problems, I do not believe I have retained the invoice.

    Business response

    16/02/2023

    We have replaced the fan for the customer. This issue is resolved and the customer accepted our resolution of the problem. 

    Thank you, 

    Becki H*****

    COIT Services 

    Customer response

    18/02/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

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