Complaints

• Initial Complaint

  09/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We made a contract with Chen Consulting (owned by *******************) to design a sump pump for our renovation project in ***********. He visited the site, but the design he submitted later was in no way close to the situation and requirements we had. It seemed that he just forwarded the drawings of another project to us! The dimensions on his design were not correct and the size of the prescribed sump pump system was very large and would cost a huge amount of money to build. We asked him to adjust the design to our project needs, but he refused. His design was completely useless for us and he insisted in receiving the whole amount of the contract before making any corrections! I'm an engineer and this type of behaviour is considered unprofessional and unethical. We tried to resolve the issue with him but he would not return our calls and only responded after a month when we made several email attempts.About monetary issue, we e-transferred the deposit of $400 twice by mistake, but he refuses to return the extra money we sent to him!

  Business response

  14/09/2024

  Hello,
  For this project, the signed person is *******************, who signed and was the billed person.
  I can not identify the consumer who complaint on me.
  Attached the signed agreement and billed invoice by my rate, all the document follow the **** regulations.
  We are not provide free service, if the service did not finish for some reasons,we charged by hourly rate on the contract.
  Let me know how I can help you to deal this case.
  I am not going to collect for the small $$$$.
  
  My time is $$ too.

  Customer response

  16/09/2024

   
  Complaint: 22253325
  I do not accept the response made by *****/*************** (**** Engineering) to resolve this complaint. The respondent is making false statements. He claims that he cannot identity me. The respondent knows me well and we talked a few times over phone and by email. I have attached one of his emails to me. ******************* is my agent. As you see, ******************* is cc'd in his email to me. Moreover, he has received a payment directly from me. I have attached the confirmation of e-transfer to his account by me. The fact is we had a contract. After he sent us a drawing, we didn't accept his work and asked him to make corrections to it. However, he refused that and asked for the whole contract amount be paid. Later on when we asked him to return the amount was sent to him by mistake, he made up the invoice he attached to his response (The date of his invoice is June 4, 2023 but our contract date is December 2023!!) This is not acceptable. He has to pay attention to our design needs according to EGBC rules. It seems that he just forwarded a drawing from another project to us. The dimensions on his design were incorrect and my email to him (attached) lists all problems with his design. He was not willing to do any corrections to it. This is against our agreement. After his refusal, we had to hire another engineer to do the design.
  
  Sincerely,
  Mirmosadegh (Fari) Jamali

  Business response

  17/09/2024

  I have follow up the signed contract, all the work done by my hourly rate as the owner hired another person.

  The deposit was not cover my invoice, there is still an outstanding amount on my invoice.

   

  If every body did not agree it, we can go to court....

  Customer response

  18/09/2024

   
  Complaint: 22253325
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩