Complaints

• Initial Complaint

  02/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am writing today to complain of the worst service I received from LOWER MAINLAND TAX & ACCOUNTING SERVICES **** In fact they are doing fraud by not providing the services and asking for money instead. ??So it started with this : We hired this company for Period End, GST, PST and bookkeeping services but they only did payroll for my business only which is unfair. We already paid for November 2022 till May 2023 for the services provided. Also, in the month of September we asked them to stop all the services for next period as we didn't liked the work. We asked for year end but still he ignored that. After multiple follow up, he asked me to make the entire payment so that he can get my year end done. They didn't even shared Trial balance & general ledger for 2023. Theres no sense of doing Bookkeeping when he didnt shared General ledger with me and still he asked me to pay for it.At the end, I hired another another accountant to get all of my work done and I've proof of payments as well. I was getting penalised from CRA for not doing my year end. Because LOWER MAINLAND TAX & ACCOUNTING SERVICES **** didnt shared my General ****** for 2023 with me and without that new accountant was not able to process my year end and they did everything for my business including Bookkeeping, Year end etc. and I have all records of payment to new accountant. So theres no sense of paying the charges twice for the same service. In fact I saw this for first time that without providing services, somebody can ask for money.After all of these, this company made a dispute against my organisation on ************************* and he failed to get the money over there as well because his case is totally fraud. He is just trying to spoil every business with this. I would like to take strict action against him now so that he will not just stop claiming false payment from us but also from other vendors as well.

  Business response

  06/08/2024

  August 6th, 2024
  In view of Complaint raised my ***************************** ***************************** against my company Lower Mainland Tax & Accounting Services ***** I want to draw your attention towards those facts and figures which ***************************** concealed from you to support his malignity and non-professional behavior towards my company. I will bring forwards each and every fact in front of you to understand the actual sequence of event happened.
  First and foremost, **************** approached and hired us to get the services for their Company *****************************like Book Keeping, Payroll, ***, PST and Tax Filing in March 2019.
  **************** has tried to injure the reputation of me and my company by using such derogatory and defamatory written statements in front of you even after taking 4+ years of satisfactory services from my side which is not acceptable. He should seek written apology from me and my company for this shameful act. I have provided him each and every service till this event of non-payment happened. The billing cycle for my offered services was six monthly ************** and after every six months I have raised him the invoices of my work done and he has cleared them all without any dispute or objection. Now the first question arises here that if I was not providing him the services committed to him then why he continued with me from 2019 till the end of 2023?.  Instead, I have given him extra services like personal visits to his workplace every year to resolve their issues for which I have never charged. I have finalized each and every documentation during his service period with his due consent, approval and signatures on the documents.
  As per his statement in the complaint, he has asked me in September 2023 to stop the services. But I have enough evidence to show that this conversation never happened, and he was in proper conversation with me even after September 2023, also he duly signed the *** filing document on December 7, 2023 at 18:33:24 Pacific Standard Time. and we have filed the same on December 8th, 2023 the confirmation number of *** filing is ******.  Even he had been sending his Till Report via email till December 4, 2023, at 1:51 pm to file his PST returns. In case you need the evidence at the later stage, I can provide you the same. Also, we have made payroll for December and sent him on December 22, 2023 at 11:01 am, and PD7 Summary on his request at 11:35 am on December ******. He has also shared his CIBC account statement and other documents on November 21, 2023 at 1:39 pm for further book keeping.
  During the year end of 2023, after entering all the bank and credit card transaction I shared him copy of Suspense Account on November 15, 2023 at 3:11 PM via email for the for the resolution of some unidentified transactions and he replied back via WhatsApp on November 16, 2023 at 8:14 PM and shared resolved suspense account entries written in his own hand writing.
  It is worth mentioning here that his companys yearend was in October, 2023 and He has started sending documents and taking services from me for the next year and also taken our services for the next couple of months.
  Now, I would like to bring forwards the actual reason from where the dispute arouse. In November- December 2023, he had been contacting constantly to me over the phone to do some unlawful act/ unethical work related to tax evasion for his business, which I completely denied. When I said no to his unlawful request, he then made up his mind to stop taking services from me.
  On December 11, 2023 he sent me a WhatsApp message at 1:21 pm as stated ALL ******************* .financial statements, T2, 2022 Payroll Records-employee records and pay stubs for 2023,WCB  records 2023 email me all this documents before 20 December. Then I raised him invoice of my balance payment because I have sensed that he is in process of gathering documents quietly from me without paying my due payment. After getting Invoice from my side, he then called me and said I swear of my children I am in urgent need of these documents and I know you have filed the *** return after doing all the bookkeeping and year end for 2023 transactions, please send me the documents and I will pay you the due amount afterwards. I kept his words and sent him all the documents same day on December 11, 2023 and sent him a message at 6:05 pm via WhatsApp stated as Shared all documents. Kindly transfer the payment of my last invoice.Thx
  I have sent him profit and loss, balance sheet,along with T183 form of 2023 which was generated from Quickbooks on December 11. 2023 at 3:41 PM via Docusign, he downloaded the copy of it but not signed for the year end because his intentions were very much clear at that point of time.  I have waited for his signatures whole day and then voided the Docusign the next day.
  I have sent him pending invoice several time but he neither paid the amount nor raised any objection on this unpaid invoice.After getting all documents from my side, he suddenly break communication with me and stopped answering my emails and phone calls.  Rather than paying the balance amount, he started escaping from conversations. Even though I have also paid the annual fee of BC registry from my own pocket which he never paid.
  His statement that we have not shared Trial Balance and General ****** for 2023 is completely wrong because he has never asked for such documents, and we share the documents as per the clients request. We have provided him with every document he demanded from us on time and within the time frame and generally we share the trial balance and general ledger after the clearance of pending payments from the clients side. He has not made us the payment and has not demanded these documents. We are still ready to provide him with the documents subject to the clearance of our balance payment.
  It is wrong to say that we have failed to get the money over ************************* as have withdrawn this matter ourselves because we come to know that it is a very time taking procedure and we decided to hire collection recovery agency to initiate the process of recovery from defaulters. When they approached him for the collection of dues on our behalf then he started writing false and frivolous statements against our company at your portal.
  It is respectfully prayed that strict action should be taken against ***************************** and his company, who has tried to damage the market reputation of my company by using wrong statements, mislead you by concealing the facts, used derogatory and defamatory remarks without any proof of evidence and used misleading statements against me.  I seek my legitimate due payment along with a written apology from him and his company.
  Should you have any information or document of evidence at later stage, I will definitely provide you the same.

  ***********************

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