Business Profile
Fire and Water Damage Restoration
Canstar RestorationsHeadquarters
Reviews
22 Customer Reviews
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Review from Kathy G
5 stars07/09/2024
********, ******* and ****** arrived right on time to clean our three rooms and once the delivery truck arrived and unloaded our belongings, they started the unpacking.Very professional, prompt and friendly.
Canstar Restorations Response
09/09/2024
Thank you for the positive review and naming ********, *******, and ******. Feedback is very important to recognizing our employees and we thank you for submitting your comments.Review from Pam R
5 stars25/07/2024
We are very happy with the experience we had with Canstar. They were friendly, respectful, and very thorough. From our amazing site supervisor, ***********************, to ******************* who did our drywall and painting everything like new again. ***** who helped us to choose carpet, and ***** and ***** who installed it. We highly recommend Canstar and their people.Canstar Restorations Response
02/08/2024
Thank you *** for the review! We'll be sure to recognize ***, ***, ********************** and *****.Review from mickey k
5 stars11/07/2024
Canstar Restoration completed work on our home. The employees were prompt, professional and did a complete and thorough job. Thank you to ****************** and ***. I would highly recommend the company,Canstar Restorations Response
17/07/2024
Thank you for the positive review ******. We'll be sure to recognize ******************, and *** for their great work and will be in touch about your ********* GC. Thank you again and we hope you have a wonderful day.Review from Shannon D
5 stars08/07/2024
******* and **** and all of the other CanStar employees on site for the restoration process were extremely friendly and helpful.Canstar Restorations Response
09/07/2024
Thank you for the positive review *******, we'll be sure to recognize ******* and **** for their positive customer experience. We'll be in touch about your ********* gift card!Review from Anne S
5 stars26/06/2024
Super professional friendly, and efficient! Thank you to *******, **********************!!Canstar Restorations Response
27/06/2024
Thank you for the positive review ****, we'll be sure to recognize *******, ****, and ******. Have a great evening.Review from Carol S
5 stars10/04/2024
We were very impressed with the level of professionalism. Their staff are very kind and respectful. We were very impressed with the quality of their work.I highly recommend them to everyone. Will defiantly be using them again.Review from Elves Construction I
1 star07/03/2024
As a vendor that did work for Canstar, I would not recommend doing business with them. We have been waiting a year and a half for payment and cannot get a response from Accounts Payable or the Project Coordinator.Review from Tamara S
1 star29/02/2024
We have had a ABSOLUTELY UNACCEPTABLE experience working with canstar. We are now at almost 15 months of a restoration AND ITS STILL NOT COMPLETE. It should have taken 4-6 months if Im being extremely generous, as I know trades are short staffed.We have had a project manager who rarely responds or communicates. I personally organized/communicated with AT LEAST half of the trades, appointments, deficiencies, to do lists. As the trades also said they the ** would not return their calls. The Proj manager has been Outright been dishonest with us. Disorganized and due to his lack of communication caused our Family of 5 and medium dog to have to move air b&B or hotels every 4 days for most of the summer.Explanation - after not completing on first completion date, we were anxious and 3 weeks from their next proposed completion date we confirmed with ** that yes they WOULD be complete June 1. We gave notice to our current place. June 1, They were not complete, AND did not inform us they would not be. Our current air b&B had now become booked for the summer, and all housing options only had 3-5 days vacancies in a row. As it was now peak season.Our children became stressed and anxious, begging to just stay at one place. Our dog started sleeping at the door refusing to go to bed, everytime we had to move somewhere new. We started spending tonnes on eating out, as after the first 3 times moving, I was unable to pack and unpack groceries plus our belongings every few days to each location (we had now been out of home for 6 months and as a business owner had laptops, schoolwork, printer , let alone clothes and shoes for both winter and now summer seasons). Let alone cleaning etc that comes with air b&B Move outs . IT WAS TRAUMATIZING Their disorganization has cost the insurance company more than 60k in unnecessary housing costs.We are pretty reasonable people and have been patient through more than I can type here. As you can tell by me waiting this longCanstar Restorations Response
04/03/2024
I am so sorry about your experience and we will contact you independently of this review for more details so that we can improve our consistency. The majority of our projects finish on time. We apologize about the inconvenience.Review from Pauline T
1 star19/01/2024
With many thanks to ***************************** reviewers on Canstar, we had terminated Canstar before they could give us more trouble than what we already have. Canstar was dispatched by *temporary-stand-in* strata manager to mitigate water damage for 4 units with flooded basements due to record atmospheric rainfall on 04December2023, strata's and municipal's clogged **************** system.We are grateful and gave 5-star review for all Canstar flood technicians dispatched on 05December2023, especially ****** and ******. Water was extracted and 3 dehumidifiers placed in a matter of hours for our 1000+sqft basement.The 1-star (more appropriately 0-star) is specifically assigned for Canstar's Project Manager: *****************************, whose name was listed on the strata's Job Order but never showed his face on site.By 18January2024, Canstar's 3 units dehumidifiers had run 24-hour-nonstop for 44-days (05December2023 to 18January2024), only re-positioned once (19December2023). No reasonable explanation why those dehumidifiers have to run that long, except '...it is good because dehumidifier draws moisture from the air...' offered over the phone by the site-supervisor (*****), and that explanation was given after we made it clear that we do not want to be charged for unnecessary cost of drying the wall or our wall-to-wall carpet (determined to be removed, cat-3 damage).Therefore, when Canstar site-supervisor offered (via phone) '...you can drop Canstar anytime...', we gladly took his offer. He offered that option in response to our asking whether we have to use Canstar for the next steps (Content, Demolition, Repair/Reconstruct) after our insurance claim was finally afforded coverage (a month long struggle).Prior to our claim's acceptance, Canstar site-supervisor said he will charge only 4-days for the dehumidifiers for the 4-strata-lots they did ****************** We'll see how well is Canstar Management Team at honouring the word of their own Site-Supervisor.Review from Crystal T
1 star16/01/2024
I am 1 of 49 families who have been unfortunate to have our homes burn down in a condo fire. To make matters worse, canstar got the job to restore the building. 3.5 years later, zero accountability, but bottomless excuses, and we still do not have an occupancy date. I'm not sure what has been more traumatic, the fire that occurred, or being forced from our homes with no end in site for 3.5 years. They claim there was issue with labour, supply chain issues, and covid, not surprisingly larger buildings have started after and been complete sooner, showing they did not have these same issues. Canstar had no business taking on a building this size, and then using the size of the building as a reason why they weren't able to meet deadlines. They knew how large the building was before they bid on it. I truly do not know how these people live with themselves with the h*** they put residents through.Canstar Restorations Response
09/02/2024
*******, thank you taking the time to bring to our attention the frustration you have experienced related to the extensive fire that took place at your complex. We understand that the restoration work at the property, following a large loss caused by fire damage, has been ongoing for an extended period of time and we sincerely apologize for any inconvenience this has caused. Please know that the safety and well-being of the tenants is our top priority, as is getting you back into your home as quickly as possible. I think we would all agree that the last two years have been like no other and the impacts of Covid has resulted in serious supply chain issues that have complicated and delayed our ability to get you back in your home. We also understand that the work can be disruptive, and we are doing everything we can to minimize the impact on the tenants while still completing the work as quickly and efficiently as possible. There are a number of stakeholders involved in a job like this and I can assure you, we have been working closely with insurance adjusters and contractors to ensure that all the necessary repairs are made and that the complex is brought up to code. We have also been communicating with the **************************** the ****************** and the tenants to keep them informed of the progress of the work. We understand the frustration and inconvenience this has caused, and we apologize for the delay. We assure you that we are doing everything in our power to complete the repairs as soon as possible
Customer Review Rating
3/5stars
Average of 22 Customer Reviews
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