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          Business Profile

          Taxi

          Bel Air Taxi

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Taxi.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            20/12/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I was over charged cab fair from the airport arrivals terminal (***********************) to my home. The driver tried to put the onus on me to choose the amount for the fixed fare rate. This was confusing. It was only after I got inside and was able to look up the correct rate that I then realized I had been over charged. I contacted the cab company the following day and left a voice mail with the manager, including my phone number. I did not hear back. I called again the next day and left my number. I did not hear back. I feel that this was a purposefully deceptive transaction. I simply want to be reimbursed the money I am owed.

          • Initial Complaint

            03/04/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            My television broke so I went to ******* for a new one I found a fifty five inch just in case space was possibly a problem , I ordered the taxi van just for anything that could be a problem, they said it's a dollar extra for the van so I said not a problem. So the van came the television was very light and fit in the hatch back no problems at all. I live proximity about five kilometers away if that. When I and my husband got home with the television and when we got home he decided that we had to pay another twenty dollars and absolutely refused when I got home I gave all told just for the cab fare which was twenty dollars I gave him a four dollar tip ,then he demanded an extra twenty dollars because it was freight however I've had more groceries that was much more in weight and space. **** ** ******* *** * ****** *** **** ******* **** **** ****** ***. In all the years of taking a taxi even with seven suitcases which were very heavy an took way more room then television I never had a problem. The other complaint is from awhile ago this is something you should know. I no cab drivers can charge up front this was knew to me at the Time so it's four in the morning and my boss was going to pay when I got there I offered him my cellphone driver's license gold jewelry until I got there my boss also assured him that he will be paid he threw me out in the pouring rain in an industrial park and told the others on shift not to pick made up I was terrified and I his in the **** until my boss got there I think the driver should have told me this before leaving my home and he should have done the right thing and at least took me home from the miss information one of the scariest night ** ** **** **** ** ** ******* ** ********* ** ****** *** *** *********

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          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

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          Years in Business: 31

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2121 Hartley Ave

          Coquitlam, BC V3K 6Z3

          (604) 937-3434

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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