Reviews
11 Customer Reviews
Sort By
Review from Amanda S
5 stars22/10/2024
Wowzers! I live in ******, ** and these guys went above and beyond! They offered to bring my 390lb vanity right upstairs into my home. And they didnt even nic a wall or anything. Complete professionals. Absolutely amazing and highly recommend!Review from Brian B
5 stars13/05/2024
Sincere thanks to AMJ Campbell and the delivery team for their professionalism, assistance and support with my Wayfair delivery. This item was large (fridge size) and heavy (210 lbs) and needed to be handled down a narrow flight of stairs. ********* in dispatch was most helpful in making pre-arrangements. ******* and the delivery team were exceptional in thier planning and handling and making sure the unit (a large whirlpool bath) made it down stairs without a scratch. Sincere thanks again to AMJ for a successful and "no hassle" delivery!Review from Jane S
5 stars16/04/2024
AMJ Campbell delivered two large pieces of furniture. The delivery crew, Tyler and Adam, were very courteous, professional, efficient and helped with ensuring the pieces of furniture were in good order. The advance notification service regardig the delivery time and process was excellent.Review from Brett R
5 stars21/01/2024
We hired AMJ out of ******* to move us back to ******* in November 2023. A huge thank you to *********, the driver and his crew. Excellent job. Professional and personable. I wouldn't hire anyone else. My parents used AMJ decades ago and the level of service has continued at a high standard. Thanks again for everything.Review from Lauren C
1 star07/10/2023
Terrible. Spent thousands on products from ******* **** and not only is it impossible to get a hold of the warehouse to schedule the delivery (shouldnt even be our job) but we waited all day for one to be delivered only to get a text from the driver saying theyre not delivering it because theyre missing a piece because he forgot to count the boxes. Now we have to wait several more weeks just to get it delivered, again when we needed the product fast **** ** ******* **** ******** ***** *****Review from Lindsey B
1 star05/07/2023
These guys were used to deliver our ******************* it's been almost 2 months and NO BED..no ETA of delivery. I can't even get ahold of anyone there. Apparently the bed has been sitting in their warehouse for almost a month !! Utterly disgusting service. I just hope my items are not damaged **** ***** ****** **** ***********. Get it together AMJ or don't try to do business !Review from Craig H
1 star02/07/2023
Avoid at all costs.AMJ Campbell are the contracted shippers for ******* ***********. I ordered TVs on June 16, 2023, AMJ received them on June 21 (based on tracking info) and I get phone call on June 30 that they can't deliver (From ********* to *******) until JULY 21! It takes a month to deliver to *******?After repeated conversations with AMJ they will not make any consideration to ship with an alternate carrier or any other recourse.Avoid this company if you desire any sort of reasonable delivery time.Review from M. H.
1 star07/06/2023
Started professional, ended so poorly. Still waiting on a reasonable explanation about billing after paying the invoice. Total lack of communication in the office. Waited over a week for dispatch to confirm a requested delivery/move in date. Residential moving consultant was a broken record "I'll get back to you on Monday", "it's not my department". I have a quote and 4 invoices, all with different rate charges on them.Original invoice presented to me was miscalculated by $2,577.18. Waited a week to get a statement showing what I paid. Had to ask for it 3 times, again excuses. Spoke to an owner's son, quick to tell me not his department, I"ll get my Dad to look into it. Not one person of authority reached out to express concern, take accountability or rectify what started as minor issues. Still waiting on a reasonable explanation why the cwt rate was $3 above what was quoted. This company has a total lack of respect for its clients. Sadly, the caring efforts of the actual movers(gentlemen who packed and unpacked our belongings) is forgotten and ruined with the incompetent administration staff and owners.
AMJ Campbell Response
27/06/2023
As the customer has indicated this was a very minor issue . There was a computer error that incorrectly added the invoice which took time to get IT to correct so that the correct totals would be displayed. Very unusual glitch in the programming. Customer was never charged the incorrect amount. Senior manager did send to the customer and apologized which was never acknowledged. Rate per cwt charged was exactly the same amount as estimated. Being a minor issue with staff having 20 plus years experience working on correcting did not require the president to get involved as the customer wished. I appreciate the comments that the move went very well and is unfortunate that this computer issue created this complaint.Customer Response
27/06/2023
Again, so quick to dismiss or belittle a customers concern. They had the chance to save a relationship but would rather dismiss it. Snr. management wasn't interested in what I had to say when I specifically asked to speak with someone. What are they afraid of? One hand doesn't know what the other is doing. Shame on you AMJ Campbell.Review from Marion D.
5 stars22/10/2022
I was skeptical when moving from Victoria to ****** **** **. Who do you hire? The company with the lowest or highest price? I met with a few and the selling factor was Bruce B*** from AMJ Campbell from Victoria. He went over every detail, answered every question and concern. Glynis was amazing with her knowledge, friendliness, and professionalism. Team arrived to load. Jessie, Ryan and *Kramer). Friendly, quick and very careful with every detail. They worked as a team and had tge truck loaded in no time. Ryan, Lizzie, James and Daniel dropping off in ****** ****. Outstanding! Lizzie! Can't thank you enough for keeping my anxiety level under control. James and Daniel!! You two are a great team and kept us laughing. Ryan. Professionalism through and through. Found a scratch on TV stand...took pictures and was ready to send someone to fix it...we declined his generous offer..cant barely see it. Ryan also was able to repair my antique phonograph that had been accidentally turned on its side. All in all...I would highly recommed tge entire team at AMJ Campbell. You may pay a bit more...but aren't your belongings and piece of mind worth it?Review from Tiffany P
1 star06/06/2022
Our shipment was two weeks late with very little communication from Debbie our sole contact with AMJ. It was only after I attempted to reach Senior management that Winnipeg operations contacted us to say our load would be sent soon. ** *** ** ********* **** ** * ***** *** **** *** ******* ********* ** **** *** ******** ** **** ******* *** *** ******** ** * ****** The driver that delivered said he was flown in to pick up a truck and at the last minute was told to go to Edmonton to pick up our load. They would not deliver until paid in full for this horrible service. I have attempted to contact Debbie and Darren in Winnipeg for recompense to no avail. Would never recommend this company.
Customer Review Rating
2.82/5stars
Average of 11 Customer Reviews
Contact Information
Want a quote from this business?
Get a Quote
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.