Complaints

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 2, 2022 a 1st Pest Control technician left an open bag of *********** poison unattended beside my dogs food bowl. I came into the room and saw my dog eating the poison and called to the technician and asked what is he eating. The technician at no time asked me to keep my dogs away from the area's he was working. I had to rush my dog to the vet. He was given charcoal to induce vomiting. After 72 hours I had to take him back for blood work to make sure he didn't have any internal damage from eating the poison. My vet bills amounted to $606.90. I sent 5 emails to the Tracy K*** an Executive Assistant as well as to the owner Brian W******* 1st Pest Control asking to be reimbursed for the vet bills due to the carelessness of their employee. I had to contact my strata council as I wasn't receiving a response from the company. The owner Brian W******* was contacted by our property manager requesting 1st Pet Control pay my vet bills. To date the company has not reimbursed me nor have they taken responsibility for this very traumatic incident My dog was very sick after eating the poison. I have formally requested 1st Pet Control to make this situation right and reimburse me. The company 1st Pet Control emailed me that they were working with my strata council to find a resolution. My strata informed the company they needed to pay for the damage they caused The company has not contacted me nor have they reimbursed me

  

  Business response

  29/11/2022

  The information provided by ******** ****** is inaccurate and *********.
  
  Facts:
  On September 2, 2022, a technician from our company visited a Strata complex where we had a contract with a Property Management Company. We made multiple visits to ******** ******'s home to treat for rodent issues.
  
  - ******** alleges that our tech planted poison next to her dog's food bowl on purpose. This is untrue; the ******* block was behind the technician, in a trash bag, as he worked in a closet, not beside the food bowl. The dogs were never in the service area during previous visits.
  
  - Her dog entered the bag behind the technician and broke off a small part of the ******* block. It was explained to ******** that 200 times that amount would be required to seriously harm a dog. She decided to bring her dog in for precautionary blood work and induced vomiting.
  
  - Our company and our client (the property manager) were able to discuss and come to an agreement whereby they would pay the vet bills as a business write-off and our company would provide additional services to the Strata. The property manager thought that made sense and would submit it for the Strata's approval.
  
  - ******** was told that we were working with the property manager to resolve the problem and that they would cover the cost of her veterinary care.
  – Time passed, we informed ******** that we had made multiple attempts to get in touch with her property manager (our client) in order to receive a follow-up call and determine whether they would approve as planned.
  
  As ******** grew frustrated, she ********** to have our contract with the Property Management company terminated. ***** *****, one of her friends, posted false and damaging comments on a number of our social media platforms. As we tried to have these reviews removed, this added to the delay. ******** was successful in persuading the strata to end our contract at the ensuing strata meeting.
  
  Brian responded on several occasions via email and asked that she phone him personally to discuss. She chose to send ******* via email rather than making a call.
  
  
  In Summary
  Her approach has been very ********** in nature, using social media herself and soliciting friends in a campaign against our company - to what end result? *** **** *** ** ********* ***** *** ******** * ********* ********
  
  ******** was not prepared to be re-imbursed through means that were not of her choosing and as such she entered into a campaign of having our contract terminated, trashing us on social media and now reporting to the BBB. Where does it end with her?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩