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          Business Profile

          Windshield Repair

          Clear View Glass

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Windshield Repair.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            23/02/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Jan 24. 2023 Took vehicle in for **** glass replacement due to crack. Clearview accepted the work and told us they could fix it.When we picked up the vehicle, there was an error saying the front camera was not working and needed to be reset. Clearview claimed it would go away. It did not.Jan 31 2023 They agreed to have the car back to try and fix the issue. They again were unable to resolve it and told us to take it to the dealership and they would cover the bill. Feb 6, 2023 Car is fixed at local dealership. **** is $203.88 and forwarded to Clearview glass. Feb 16, 2023 Clearview finally responded saying that they would not cover the hill as **** would not cover it.After talking to Clearview on Feb 21 it was clear that they never had intentions to fix the vehicle to its original state not cover the costs. They left us hanging to cover the repair for an issue that they caused. And felt they did not have any responsibility to the customer.

            Business response

            13/03/2023

            Good morning, We ( Clear View Glass **** replaced the windshield for *************************** and we also recalibrated  the **** camera system.There was a code that was in computer in their 2018 **** ******** that we could not clear. When ******************* picked up his ******** I advised him that we did a succesful calibration but could not clear the code, only the dealer could. I also advised ******************* that I had called **** and they said if the customer chooses to take it to the dealer they are on thier own, I relayed that conversation on to ******************* of which he agreed .We tried to get **** to pay for it when ******************* returned with the invoice from the dealer with no success.******************** then called and talked to us on the matter but she would not listen to myself or my wife and claimed we wrecked her car. ******************** was extremly upset and told us her review would come back to bite us and hung up!

            Thanks for your time on this matter. ************************* O/O

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 21

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          2059 E Trans Canada Hwy

          Kamloops, BC V2C 4A5

          Visit Website
          (250) 374-3374

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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