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          Business Profile

          Medical Marijuana Dispensaries

          Hi Cannabis

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Medical Marijuana Dispensaries.

          Complaints

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          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            28/02/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I made one purchase in this cannabis store , I bought 1 ounce which is all you are allowed to buy within 24 hour period, they guy who was extremely high, gave my card back after tapping it , I was not given a receipt , but it clearly shows on my account activity 2 purchases for $132.15 , right after one another on a Monday night, as soon as I was off work , **** is giving me the run around , Ive been waiting 4 months and nothing , the store owner is a nasty belligerent woman who denies what happened with charging me twice ,

            Business response

            13/03/2023

            Hi There,

             

            First, this is the first time we get notified from this BBB complain. I email ***************** and try to fix the issues. 

            She claimed that we charged her twice Oct 31 for the amount of $******. which is untrue

             

            She showed the screenshot of the 2 charges to me And I investigated right away with my merchants *************

            Also if you contact them they are aware of the situation and told me to not worry that In October 2022 something happened with the Banks.

             

            Here is the conversation in between Myself and *********************** as well as the response of my merchants ****** regarding this incident:

            Also, as you can see I was never belligerent nor denied anything.this is *****. She must need some money or desperate.

            This woman is the nasty belligerent who tries to prowl on small businesses. After reading this complain, I will be more than happy to sue ******************** can check with her bank and check her updated statements.

             

            Also this picture she sends you is a screenshot from October 2022, and i told her multiple time to contact her bnk it was her bank's fault and to look into her statements. not looking at an old screenshot

             

            this is all the email communication I had with ******:

             


            Hi Cannabis <***************************************> Tue, Feb 28, 5:27?PM (13 days ago)


            to ******







            Hi ******,


            Firstly, we sincerely apologize for this inconvenient experience.

            Actually, this is the first time that we have been aware of your double charge situation that happened last October 31 2022.
            Also we noticed that the email you've sent to us above, isn't the correct email address to reach me and that is probably why we did not get any acknowledgement.


            This is the correct email to reach me directly: ********************************************* 


            Could you give us a couple of days to investigate properly with my merchant?
            Also if available to you, could you tell me the time and the card used (only last 4 digits) and the type of card (mastercard, ***** debit) this would help in finding the transaction
            If it is a mistake on our part we will gladly reimburse you the ******$


            Have a great day!


            Regards,


            ******************************* | General Manager

            ***********************************************************
            **************
            www.hicannabis.ca








            ***************************, Feb 28, 5:33?PM (13 days ago)









            Sent from my iPhone

            On Feb 28, 2023, at 17:28, Hi Cannabis <***************************************> wrote:





            ***************************, Feb 28, 5:37?PM (13 days ago)


            to me







            The card was a debit **** ending in ****, I contacted the shop immediately the next morning and told them , Ive been waiting since Nov 1 to get some clarification , this was at the Glenmore location , just after I finished my shift after 6:30 pm, it was a guy that waited on me , 

            Sent from my iPhone

            On Feb 28, 2023, at 17:33, *********************** <*********************> wrote:





            ***************************, Feb 28, 5:38?PM (13 days ago)


            to me









            Sent from my iPhone

            On Feb 28, 2023, at 17:37, *********************** <*********************> wrote:


            ?The card was a debit **** ending in ****, I contacted the shop immediately the next morning and told them , Ive been waiting since Nov 1 to get some clarification , this was at the Glenmore location , just after I finished my shift after 6:30 pm, it was a guy that waited on me , 





            Hi Cannabis <***************************************> Tue, Feb 28, 6:01?PM (13 days ago)


            to ******







            Hi ******,


            Thank you for sharing this information with me. I assure you that I will call my merchant tomorrow; first thing in the morning to find out what and why this happened.
            I am sorry that you had to wait this long for a resolution. This situation should and could have been handled differently. Again I apologize for the lack of communication.
            Let me navigate through this And I will get back to you  as soon as I can.


            Sincerely,

            ******************************* | General Manager

            ***********************************************************
            **************
            www.hicannabis.ca








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          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Contact Information

          1-538 Yates Rd

          Kelowna, BC V1V 2V8

          Visit Website
          (250) 762-2239

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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