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          Business Profile

          Horseback Riding

          Westcott Equestrian

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Horseback Riding.

          Complaints

          Need to file a complaint?

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/01/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            Purchased 4 1-hour horseback riding lessons that never expire according to the owner. Through an ad on ********. Paid $135 on Jan. 18, 2022 ... Apparently when I went to book these lessons this spring, she has gone out of business and she's not answering any communication and her phone number is disconnected.

            Business response

            05/01/2023

            This has been resolved and a refund provided 

            Customer response

            07/01/2023


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A refund was made, thank you.

            Sincerely,

            ******* *****

          • Initial Complaint

            21/03/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            - Date of transaction: December 16th, 2021 - Paid $198 through E-Transfer for 2x special offer horse riding package. Advertised on Facebook.   - Business committed to provide 2x 3 Horse Riding Lesson - Nature of dispute: booking the horse lessons has been extremely challenging. Owner failed to reply our emails many times and keep saying that the lessons were booked for many months but without allowing us to book an actual date. After managing to book the first lesson (March 12, 2022) when we showed up for it, there wasn't an helmet for my size (size XL/60) and we had to cancel/reschedule. When trying to reschedule via email (owner not present at facility when we had the helmet issue) the owner give us again trouble on committing on a specific date again, and start writing/acting unprofessionally claiming we lost the right of a horse lesson because I wanted to ride without an helmet. That wasn't the case. Now, asking for a refund, she are denying us the money back for no reason and no refund policy is present on the business website/purchase. Now the owner want to just speak on the phone on the matter but we would prefer email conversation to keep paper trail of language and word used. We would like to get a refund. Thank you in advance for your help.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          25241 Fraser Hwy

          Langley, BC V4W 1A9

          Visit Website
          (778) 999-3266

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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