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          Business Profile

          Trampolines

          Extreme Air Park 2 Ltd.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Trampolines.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            31/07/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On July 30th, ********************************************************************************************************************************** first aide No defibrillator on site Severely dirty. Blood and f**** on floors in bathrooms and urine on jumping trampolines When asked about it being up to health code police was called on me

          • Initial Complaint

            22/04/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            April 20th 2024 1:00pm. We paid $980 for 16 kids to jump for 1 hour and 30 minutes. All the kids were given the wrong time tags on their shirts. I had no idea what the stickers meant so I didn't say anything at that point. Not until some of the children were told by employees to get off the trampolines 40 minutes later and told they had been jumping for 2 hours. Some of the children tried to protest but the employees wouldn't hear them out and we were sent to the party room with 16 upset children at 2pm. The employees didn't let us start jumping until 1:21pm. We ended up leaving the entire park at 3pm. At least 30 minutes before we were supposed to. When we asked for any compensation we were met with "*** ********* **** ** *** ** ********* ***** *** ** *** **** *** ** ******************************************************************************************** ** *** *** *** *** **** **** **** ***** ****" No? More than half the kids had left already. And we were exhausted from the whole ordeal. They refused to give us any real compensation for our troubles and THEIR mess up. I am livid. I literally paid extra for extra jump time and extra time in the room and got half the time for everything I requested and paid for. To top THAT off we were told we couldn't bring in any games or decorations so the children were extremely bored in the room but when I looked down the hall the other rooms had a bunch of decorations.

          • Initial Complaint

            05/12/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            They require an adult to jump with children under 5 which I understand. We had 3 children 5,5 and 4. They are two sisters and a cousin. They made all three adults pay even though only one adult was going to jump with the kids. They refused to give a receipt. When I read the contract and realized the mistake. They refused to refund for the two adults who did not want to jump. To full day passes valued at 30+$ each.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          9499 198 St

          Langley, BC V1M 3B8

          Visit Website
          (604) 888-8616

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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