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          Business Profile

          New Car Dealers

          Pacific Honda

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Type

          • Initial Complaint

            19/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On Feb 3rd, 2024, I brought my car to Pacific Honda for the oil change however when I returned to pick up my car I was told that the oil pan and bolt had been stripped and needed to be replaced. I was quoted $700 for the oil pan change. During the process of changing the oil pan, the muffler was dismantled, resulting in the breaking of the muffler bolts. I was then quoted an additional $50 for fixing these bolts. The service consultant mentioned that this happened due to the car's age, and while Pacific Honda charges $500 for replacing the muffler, he managed to find a third-party solution at a lower cost. Finally, on Feb 9th, my car was deemed ready for pick up, and I was presented with a bill totaling $1232.93, which included $884 for the oil pan replacement and $80 for fixing the muffler. I proceeded with the full payment and retrieved my car. Upon starting the vehicle, I immediately noticed a loud and unusual noise that was absent prior to the service. The representative acknowledged the noise, and assured me they will look into that on the next day.On Feb 10th, I was surprised to be presented with another quotation, this time for the replacement of the tensioner and belt. They attributed the noise to the aged tensioner and belt, which I find to be an inadequate explanation. As a responsible car owner who has been driving this vehicle for almost six years without such a noise, I find it difficult to accept that the aging process suddenly resulted in this issue during the short period my car was in the service center's possession. Additionally, I have at least two adult witnesses who can confirm that the car did not have such a noise prior to being serviced at Pacific Honda. I entrusted Honda Pacific with a fully functional car, and after a week in their care, I received a vehicle that I am not comfortable driving.

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          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

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          Years in Business: 50

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          816 Automall Dr

          North Vancouver, BC V7P 3R8

          Visit Website
          (604) 984-0331

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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