Complaints

• Initial Complaint

  28/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It has been a year since I relied on this translator, endorsed by ****, to handle my driving records from ****. Obtaining these records from the police in **** was a challenging task for my family, who then sent them to Canada. I urgently needed these documents to qualify for the class 4 knowledge test crucial for my business. Despite being an ****-approved translator, my translated document was rejected twice within three months. Even after requesting refinements following the first rejection, **** declined it again. As a result, my document expired, and I endured a year-long setback, incurring substantial financial losses and exploring alternative ways to validate my eligibility for the class 4 test. Under intense financial and mental pressure, unable to obtain my class 4 approval, I eventually received the same letter from my family in ****. After having it translated by another professional, it was approved in less than two months. This individual should be held accountable for my losses and removed from this business, as evident from their inability to handle the translation process, thereby exacerbating the pressure on already stressed **********. Please find attached supporting documents for my claim and let me know how I can pursue my complaint.
  

  Customer response

  28/12/2023

  I request refund and compensation 

  Business response

  28/12/2023

  This circumstance with this complainant is very unfortunate. **** can take difficult positions but I vehemently deny that the translation was lacking or improper or fell bellow the standard required of me. This complainant came to see me for a translation in 2022, then came back a few months later in 2022 requesting an amendment, which I completed. I did not hear back from this customer until a few weeks ago (one year later). The customer called me, ********** me on the phone, and vowed to ruin my business in any way he could. He made numerous *********** and *******, and I asked him not to contact me again. He then called me a again a few days later and demanded $25,000. I again asked him not to contact me by telephone and asked him to put his lawyer in touch with him, as he advised me that he had a lawyer who he was working with with respect to this matter. 

  Since this conversation, I have received 6 reviews on ****** reviews from individuals who I have never completed any translation services for. I've also received a similar review from the complainant. In his review, and on the phone, he has advised that he is currently in the process of commencing litigation against me. I have reported this matter to my liability insurer. As such, I cannot provide any further comment, but I do want to make it clear that I did not fall below the standard and my translation was accurate. It is very unfortunate that the complainant had a set back in time with ****. I encourage him to complain with respect to **** if he believes there was an issue. Given the number of ******* and ********** behavior made by the complainant, I am considering my own legal options and will advise my lawyer once retained that this complaint has been made. My lawyer will be able to advise further on this matter. 

  If your require the ********** posts made by the complainant and his accomplices, please advise and I will provide them.

  Customer response

  29/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Dear ***********************************,

  I appreciate your prompt communication and the opportunity to address Golnaz Aliyarzadeh Translation Services' response to my complaint (ID: *********.

  I am disheartened by the inaccurate portrayal of events provided by Golnaz A**********. I stand by my initial complaint, and I reject the baseless *********** made against me. The translation services I received were subpar, leading to financial consequences that I cannot overlook.

  I insist on a fair resolution that acknowledges the impact on my income due to the translator's mistakes and unprofessional conduct. I am open to further discussion and mediation but cannot accept the responsibility for actions I did not commit.

  Kindly inform Golnaz Aliyarzadeh Translation Services of my position, and I would appreciate your continued assistance in reaching a fair resolution.

  
  
  Sincerely,
  
  ********************************************

  Business response

  10/01/2024

  Thank you for your response but I don't believe there is anything further for me to add. I've attached a number of ***** ****** reviews that were made immediately following the ******* uttered by the complainant. I will not be bullied by the complainant or his associates. When I reached out to other reviewers and asked that they remove their complaints as they were baseless and **********, half of them immediately removed their ***** reviews immediately. The complainant is alleging he is not affiliated with the other reviewers. I don't believe this is accurate as they were all posted within a 24 hour period of his review and his ******* to destroy my business.  Given the complainants actions to date, I've made it clear that I don't believe we should be participating in any communications with one another without my insurer or lawyers present and party to this communication. 

  Customer response

  11/01/2024

  Subject: Re: BBB Complaint ID ******** - Golnaz Aliyarzadeh Translation Services

  
  

  Dear ***********************************,

  
  

  I appreciate your continued assistance in this matter. After carefully reviewing Golnaz Aliyarzadeh Translation Services' response, I find it essential to share additional insights regarding their claims and address the concerns raised.

  
  

  1. **Unwarranted ***********:**

     - Golnaz Aliyarzadeh continues to make baseless ***********, including ******* and demands, which are untrue. I categorically deny engaging in any *********** behavior or demanding $25,000. My aim is solely to seek fair compensation for the losses incurred due to translation issues.

  
  

  2. **Reviews and Defamation:**

     - Golnaz Aliyarzadeh associates the negative reviews with alleged *******, but it's crucial to note that individuals are *********** share their experiences independently. These reviews are genuine expressions of dissatisfaction, not a coordinated effort. The removal of some reviews further demonstrates their voluntary nature.

  
  

  3. ***************:**

     - I want to reiterate my commitment to pursuing legal action against Golnaz Aliyarzadeh Translation Services to assert my rights and seek compensation for the financial and mental hardships caused by their inadequate services.

  
  

  4. **BBB's Role:**

     - I appreciate the BBB's role in facilitating fair resolutions. However, given the translator's persistent avoidance of the core issue, I urge prompt and thorough consideration of the facts provided to ensure a fair assessment.

  
  

  5. **Documentation and Awareness:**

     - I will diligently document all ***** claims made by the translator and any delays or inadequacies in BBB's response. This is essential for maintaining transparency and holding all parties accountable.

  
  

  6. **Continued Advocacy:**

     - I will continue to raise awareness about the translator's inability to handle sensitive documents responsibly. My intent is to prevent others from facing similar setbacks in the future.

  
  

  I request your careful consideration of these points and emphasize the urgency of addressing this matter given its impact on my livelihood and rights. Please advise on the next steps in ensuring a fair resolution.

  
  

  Thank you for your understanding and ongoing support.

  
  

  Best regards,

  
  

  ********************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩