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          Gas Station

          Mobil

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

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          • Initial Complaint

            14/05/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I fuelled my truck up at this station after getting groceries on April 26/2024. My truck was running totally normal prior to this. After filling up, I left to start driving home. Within 10 min of leaving the gas station my truck started running poorly. It also showed alarm codes for water in fuel.Once I got home I drained the water out of the fuel filter, and changed the filter thinking that was the problem. The truck then sat until yesterday when I had to go to town again for supplies. The truck barely made it back to town, and multiple alarm engine codes showing up the whole time. Showing water in fuel and injector misfire I then had no choice but to try to drain the bad fuel out of the truck myself since its a weekend and no shops open. It took 8 hours to drain the bad fuel out, which is clearly visibly full of water contamination in it. After draining the fuel and replacing it with clean fuel and a new filter again, the truck is still barely running and showing codes for failed injectors. I have called and got multiple estimates for the repairs of this problem all ranging from $7500-11000 to replace the injectors and clean entire fuel system out to fix the damage caused by the water in the fuel. I contacted the gas station and told them what happened and have been told 3 times that there is no way it could have come from them and they refuse to do anything to help fix the situation. One person I spoke to even tried saying someone must have vandalized my truck and put water in the tank after I left the station and told me to feel free to call a lawyer if I want but they are not going to pay for the repairs. There was nothing wrong with my truck before filling up that day, and within 10 min of driving after filling up my truck was ruined with $8000 of damages caused by water in the fuel. The truck did not stop anywhere after leaving the fuel station so no one could have vandalized the truck. Thats ridiculous. They just dont want to pay for it

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          BBB Rating & Accreditation

          D+

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          Contact Information

          2155 Ferry Ave

          Prince George, BC V2N 5E8

          Visit Website
          (250) 960-1343

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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