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          Business Profile

          Stucco

          Eclipse Acrylics & Stucco

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Stucco.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            19/05/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Eclipse was hired to replace the parging on my basement walls for $2730. The parging has not adhered to the wall on the north and west walls, it fell off and cracked in 8 different areas.They returned to do a repair but only repaired 2 of the damaged areas.There is a total of 8 areas where the parging is cracked and not adhered to the wall. They applied new parging over top of the old parging that is not adhered to the wall. The patch parging is also a different color than the original parging.These are not industry standard repairs. I need Eclipse to return and complete the repairs or give a partial refund. If I can't get a resolution within the next 3 weeks I will seek a refund for the full $2730 through the civil resolutions tribunal .

            Business response

            23/05/2023

            I will be meeting **** onsite today to access the issue and resolve the matter.

            Customer response

            28/05/2023


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            These guys did an excellent job and I would highly recommend them to someone else, misunderstanding on my part gave rise to my complaint and I retract my review. I would highly recommend this business to others. Good job Darrell 

            Sincerely,

            **** *****

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Contact Information

          7911 Rochester Cres

          Prince George, BC V2N 3V7

          Visit Website
          (250) 960-9275

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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