Complaints

• Initial Complaint

  07/02/2025

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have tried contacting Uniuni multiple times but keep getting hung up on mid-conversation with no help. Ive submitted multiple support tickets but I feel like Im being ignored. I have used the address on the package multiple times with multiple shipping companies and there have been no problems. It seems like the delivery personnel are inadequate at their job based on online reviews and personal experience with this company. To deliver to a university dorm, you need to deliver to their mailing center: ********************************* They are open Monday-Friday 7:30am - 4:30pm

  

  Business response

  13/02/2025

  Dear *****,

   

  We sincerely apologize for the frustration and difficulty youve experienced while trying to get assistance. We understand how important it is to receive clear and reliable support, and we regret any inconvenience caused by your previous interactions.
  We acknowledge your concerns regarding the delivery process and appreciate you sharing the correct mailing center details for your university dorm. Upon reviewing your case, we have confirmed that your package was delivered on February 8, 2025, at 16:50:36 to *******************, ***************************, ******, ***
  If you have not yet received your package, we recommend checking with your universitys mailing center or residence hall office, as they may have received it on your behalf. If you are unable to locate it, please let us know, and we will be happy to investigate further.
  We truly appreciate your patience and the opportunity to assist. Please dont hesitate to reach out if you need any further support.
  Sincerely,

  UniUni

  Customer response

  13/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  07/02/2025

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Company continues to give me the runaround and hold onto my package despite previously delivering a package to the same apartment complex successfully. I would like my package ASAP.

  

  Business response

  13/02/2025

  Dear *****,

  We understand your frustration and sincerely apologize for any inconvenience this situation has caused.
  As per the vendors instructions, Temu has directed UniUni to return parcels that have been marked with an incorrect address. Unfortunately, your package was classified under this policy. We regret any error that may have occurred in this process.
  For the quickest resolution, we recommend reaching out to ***** customer support to request a replacement or refund based on their policies.
  We appreciate your patience and understanding. Please dont hesitate to reach out if you have any further questions.
  Best regards,

  UniUni

  Customer response

  13/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, this would not have been an issue had the driver delivered the package like the last one. Same address and less than one week apart, so there should have been no issues.

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  06/02/2025

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  uniuni does not delivery my package, keep waiting!

  

  Business response

  06/02/2025

  Dear ****,

  Thank you for reaching out. We understand your frustration and sincerely apologize for the delay in delivering your package.
  According to our records, your parcel was successfully delivered on February 6, 2025, at 12:49 PM to ************************************************************************************. We acknowledge that the initial delivery attempt on January 28 was marked as a failed delivery, and we regret any inconvenience this may have caused.
  If you require any further assistance, please dont hesitate to reach out. We appreciate your patience and understanding.
  Best regards,
  UniUni 

  Customer response

  06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  03/02/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I had a package that was to be delivered to ************************************************************* 2/1/2025. This is a business (U-haul moving and storage of alsip) I verified the address several times with UNIUNI. They keep stating that this is a P.O box which it is not, also there was no attempt to deliver. I order from ***** all the time and ALL of my packages come to this address. This is the first time that they have been "undeliverable" and I am aware that this parcel company is the problem. I have a mandatory need for my package on 2/2. After unbearable wait times, I spoke to 3 agents and got hung up on 3 times. The web site states that you can pick up from the warehouse however the agent stated that I cannot. They are rude, unhelpful, and do not respect the customer. I love *****, but I will not order again if this company continues as the parcel service. I need my package asap.

  

  Business response

  04/02/2025

  Dear *******,

  We acknowledge your frustration regarding the delivery of your package and appreciate the opportunity to address your concerns.
  After reviewing your case, we confirm that your parcel was initially marked as undeliverable due to being mistakenly categorized as a P.O. Box. However, we have since verified that your address (***********************************) is a U-Haul Moving and Storage location, not a P.O. Box. This clarification has been noted in your support ticket, and a second delivery has been scheduled accordingly.
  We regret any miscommunication or inconvenience you experienced while seeking assistance. If you have any further questions or need additional details regarding your rescheduled delivery, please refer to your support ticket for updates.
  Thank you for your patience, and we appreciate the opportunity to resolve this matter.
  Best regards,
  UniUni

• Initial Complaint

  31/01/2025

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  UniUni are holding my package for 4 days, they can't deliver it because they think my address is wrong. But my address is correct. I opened several tickets with them but still, they did not deliver my package. The last person I contracted through the phone, was so rude, with no customer service experience at all. He told me: I don't know where your package is, next time you can order from ******, not from us, and hung up the phone. Unbelievable! I think their delivery people just can't use ****** to find the location.

  Customer response

  31/01/2025

  the Tracking number:  UUS51K0835853993510

  

  Business response

  04/02/2025

  Dear ********,

  We acknowledge your concerns regarding the delay in your delivery and your experience with our customer service team. We sincerely regret any frustration this situation has caused.
  After reviewing your case, we confirm that your package was successfully delivered on February 1, 2025, at 8:25 PM to *********************************************************************************** For your reference, we have included the Proof of Delivery (POD) photo with this response.
  We apologize for any miscommunication during your interactions with our support team. Your feedback is important, and we will ensure that it is shared internally for review. If you need any further assistance, please let us know.
  Best regards,
  UniUni

  Customer response

  05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  30/01/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This delivery company has not delivered a package they have held since December 2024. They have stated they have made delivery attempts and I was not home//not available, when I am home and no one rang doorbell. I followed up multiple times, including Saturday Jan 11th (by phone) and was told 7-10 days delivery. It didn't arrive within 2 weeks so i called again and they said emailed saying it would be delivered. Today I received a text that they had delivered the package but I have been home all day and no package was delivered or doorbell rung. This delivery service appears to be a scam as I still do not have my package.

  

  Business response

  04/02/2025

  Dear *******,
  We appreciate you reaching out and understand your frustration regarding your delivery experience.
  After reviewing your case, we confirm that your package was successfully delivered on January 31, 2025, at 1:49 PM to *****************************************************************************. For your reference, we have enclosed the Proof of Delivery (POD) photo with this response.
  We regret any inconvenience caused by the previous delays and appreciate your patience throughout this process.
  Thank you for your time, and please let us know if we can assist further.
  Best regards,
  UniUni
  

• Initial Complaint

  30/01/2025

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I was expecting a delivery of a parcel I bought online from ***** seller (cosmini_studio) worth $106.68 using ****** on 01/12/25. It was supposed to be delivered by UniUni shipping courier service today 1/29/25 at my home address. Tracking status (tracking number UUS51L1269855144748) showed that it attempted to deliver the package but failed to deliver because of ,supposedly wrong address. I have several experience with this ***** seller and never had a problem before and had used the same home address on file. However, this is the first time they used the UniUni courier service to deliver my package. I do not believe they even attempted to deliver the package because I have been at home the whole day waiting for them to arrive. Given the numerous complaints raised by other customers online, I am afraid this is not the first incident of failed delivery due to wrong address as stated in the tracking status. I tried calling several times the UniUni Shipping customer service number ***************) but was put on hold for exactly 30 minutes, never got to talk to an actual customer representative, and without notice the line just ended. I also reached out to the ***** seller cosmini_studio who just offered apologies but stated they cannot do anything until after the Chinese Lunar holiday which is about several days from today.

  

  Business response

  04/02/2025

  Dear *****,
  We acknowledge your concerns regarding your parcel delivery and appreciate the opportunity to address them.
  After reviewing your case, we confirm that your package (Tracking #UUS51L1269855144748) was successfully delivered on January 30, 2025, at 11:51 AM to ****************************. For your reference, we have included the Proof of Delivery (POD) photo with this response.
  We understand your frustration and appreciate your patience. If you require any further assistance, please dont hesitate to reach out.
  Best regards,
  UniUni
  

  Customer response

  06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  29/01/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I received an email notifying of a failed delivery on 01/03/2025 due to needing a signature. The item was ordered as a standard delivery with no signature required. There was no second attempt made within 24 and 48 hrs as the email stated. The website is not helpful and continuously says that it would be delivered within 24 to 48hrs. I attempted to submit a ticket via the website the week of Jan 13th and asked for the package to be delivered and left at my door. On Jan 21st I went on the website again to for an update. I was directed to call ************. On Jan 23rd I spoke to a live **** I explained that the package is needed for my wedding which is scheduled in a few weeks. I expressed frustration about no other attempts made to deliver the package and its 20 days later. I was told my claim would be escalated to a supervisor, and I would receive a call/email within 24 to 48 hours. I was told the supervisor would need to investigate the matter as my package shows that as "with the driver". After no communication I contacted UniUni via the 647 # on Jan 25th. I was informed that I needed to contact ************ as this was the US number. I did as instructed. The *** I spoke to stated the package would be delivered the following day on Jan 26th. I provided my phone number as the *** said I would be called prior to delivery. I also asked for the package to be left at my front door. Ive waited home all day on Jan 26th and 27th to no avail. Today, a *** stated the issue had to be escalated to a supervisor, because the package is showing that its in transit. I asked if I could speak directly to the supervisor, today. I was informed that they had no way to transfer me to a supervisor because our system is not set up for that" and she has no direct contact with a supervisor. We are now 25 days from the original delivery date and there is no package. My wedding is 16 days away and I am no closer to obtaining a much needed component to my special day.

  

  Business response

  04/02/2025

  Dear *******,

  We sincerely regret the experience youve had with this delivery and understand how frustrating this has been, especially with your wedding approaching.

   After a thorough investigation, we have confirmed that your parcel has been declared lost. A Parcel Issue Confirmation letter was provided to you via your customer support ticket approximately five hours ago. This document can be used to follow up with the vendor regarding next steps for a resolution.

  We deeply apologize for the inconvenience this has caused and appreciate your patience throughout this process. If you require any further assistance, please do not hesitate to reach out.
  

  Best regards,

  UniUni

• Initial Complaint

  28/01/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Uniuni is holding multiple packages of mine in their warehouse with no redelivery attempts having been made. I have provided updated address information by phone, by email, and on multiple support tickets. They pretend to not have heard the information and continue to let the packages sit.UUS5121183797732086: "Failed" attempt January 5, 2025, no redelivery since then UUS51F1185841792770: "Failed" attempt January 17, 2025, no redelivery since then UUS51F1189841792824: "Failed" attempt January 17, 2025, no redelivery since then UUS51G1181844521411: "Weather" issue (none of which could be verified since we do not have winter weather here) January 20, 2025, no redelivery since then Then, today, January 28, I received an email from them that one of the above packages was delivered, but it was a completely different address. I have no idea where they got that address from. There was no tracking number in the email so I don't know which of the four packages was handed over to a complete stranger.I tried calling customer support today, but as soon as I explained the issue, they hung up on me.This is completely unacceptable and I am shocked that this company is still allowed to operate.

  

  Business response

  04/02/2025

  Dear *****,

  We understand your frustration and sincerely regret the difficulties you've experienced with your deliveries. We appreciate the opportunity to address your concerns.
  After reviewing your case:
  Tracking #UUS51F1189841792824 Successfully delivered on January 30, 2025, at 3:06 PM to ****************************************************
  Tracking #UUS51G1181844521411 A second delivery was booked on January 29 after the address was updated. Please allow up to 10 business days for redelivery.
  Tracking #UUS5121183797732086 The address was corrected, and a second delivery was requested today.
  Tracking #UUS51F118541792770 A second delivery was booked on January 29 after the address was updated. Please allow up to 10 business days for redelivery.
  We acknowledge your concern regarding previous failed delivery attempts and delays in redelivery. While we work to process address updates as quickly as possible, redelivery scheduling is subject to routing availability, and we apologize for any inconvenience caused by the wait time.
  If you have concerns about the delivery confirmation received for an unknown address, please reply to your support ticket with more details so our team can investigate further.
  We appreciate your patience and assure you that we are working to complete your deliveries as quickly as possible. If you need further assistance, please reach out via your support ticket.
  Best regards,

  UniUni

• Initial Complaint

  28/01/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Two of my packages in the row shipped by TEMU to business address, were delivered to the wrong address. To a residential address. The company wont respond to complaint. We tried to communicate with UNIUNI provided instructions and they wont respond, wont acknowledge and wont even try to resolve the issues. Wont retrieve wrong delivered packages, wont even try to correct the problem or address the issue with their employees. They do not answer their phones, do not answer e-mail except sending auto response that does not even have anything to do with your issue, and the online form wont accept submit complaints. Horrible. Lost several hundreds of dollars of merchandise because of the incompetence. ****************. DO NOT USE

  

  Business response

  04/02/2025

  Dear ********,

  We acknowledge your frustration regarding the misdelivery of your parcels and appreciate the opportunity to address your concerns.
  Upon reviewing your case, we confirm the following:
  Tracking #UUS5120830794900012 Your support ticket was submitted on January 14, 2025, at 10:21 AM, and our agent responded within 32 minutes. A Parcel Issue Confirmation letter was provided at 11:10 AM with instructions on how to proceed with your vendor.
  Tracking #UUS5190833821555023 This issue was reported on January 17, 2025, at 8:47 AM, and a resolution was provided on January 22, 2025, at 1:34 PM, including a Parcel Issue Confirmation letter and next steps.
  Our team has been actively assisting you and provided the necessary documentation to facilitate a resolution with your vendor. While we regret that these deliveries did not reach the correct location, we have escalated this issue to the station manager to reinforce delivery accuracy and prevent similar occurrences in the future.
  We appreciate your patience and regret any inconvenience this may have caused. If you require further assistance, please refer to your support ticket for next steps.
  Best regards,

  UniUni 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩