Reviews

I recently for the first time ever bought 2 new appliances from Trail using their online chat portal. From start to finish with help from *** it was too easy as she supplied me with every piece of information that I needed to make me feel I was dealing at the right place. I made the purchase late on a Saturday afternoon and *** had the washer dryer delivered on Monday afternoon by 2 of the most pleasant and professional young men. Thanku ***!!!

Thanks so much for sharing such kind feedback. We're so happy to hear you had the type of experience we strive for every day! We'll pass this along to *** and her manager. We hope you enjoy your new appliances and have a wonderful and Happy New Year!

Terrible terrible services! Paid full price for a KitchenAid Range that has defects (computer chip issue). Contacting sales at ******** location, can never request for a refund and return! What a joke for a huge corporation!

We understand your frustration, ***. Our records show that we are proceeding with an exchange for your range, and we apologize for the poor experience with your new appliance.

In Aug 2023 I bought several appliances from Trail, gas range, hood fan, microwave. On October 19th both the microwave and gas range stopped working. ********* is certainly a manufacturing default as some of the ceramic inside chipped off which exposes metal. When I phoned Trail, after waiting for 20min on the phone was told sorry the warranty expired at the end of Aug, and because the warranty is expired we won't even send out a technician to see if they can be fixed. They sure stand by their product, and their customer service is sure full of solutions. And all of this after the original range we ordered they damaged during shipping forcing us to get this range that last one year and two months! I will never purchase a product of any kind from Trail again, they sell bad products and all they care about it getting them out the door!!

Hello, Mr. ********* We're sorry to hear about your poor experience with your appliances. This BBB account is for ********************'s BC division; it appears that you are located in *******. We've forwarded your concerns to our Alberta division for their review and response.

On July 31, 2024 I purchased a stove and paid with my **** and asked the salesperson if it was in stock and was assured that it was and that it would be delivered the following week. When it was not delivered as promised I contacted the salesperson and his explanation was that the manufacturer was late shipping the appliance but he expected it soon. I went to the store on August 9 and had the sales manager cancel the order and when I asked that my **** be credited he said that it would be credited in 2 or 3 days. When I checked the following week my **** had not been credited so I again spoke to the sales manager on August 13 and he said their head office was "reviewing" the cancellation and would issue the credit in 4 or 5 days. My **** was credited on August 16. I am very dissatisfied with the way this was handled by Trail Appliances as a customer should not have to wait a week for a refund of an order that was cancelled because the business could not supply the appliance as promised.

Hello, ********. We're sorry to hear that your experience with the refund to your credit card was not as timely as you feel it should have been. If you were promised a refund "in 2 or 3 days", that is not an accurate timeline for a credit card refund, and we sincerely apologize for the error. Typically, between our internal processing and the final processing by the credit card payment processor, 5 to 7 business days after the credit is requested is normal; you requested the cancellation and refund on August 9, and receiving the credit back to your account on August 16 is within that timeline. That said, we once again apologize for the miscommunication on our part and thank you for your patience.

I have used Trail in the past with no issues but I bought a washer/combo recently and the delivery was awful (not the individual delivery people who were lovely but the back office/checkers getting right was was needed). Took them four attempts. All the while me having take time off to be home to meet them in their three hour - read six hour window. They promised to refund delivery fees and forgot. Still havent seen the return of fees. Ive NEVER written a negative review about anything in my life but this deserves it.

Hello, and thanks for your feedback. We're sorry to hear that you've had a poor delivery experience, and that you have not received a promised refund. We'd like to investigate further and make this right as best we can. Please email ********************************** with your Trail order number and reference ticket number *******, and one of our supervisors will contact you immediately to help resolve this matter as quickly as possible

Trail Appliances Delta BC May 2024 We dealt with Siti D****. He was fantastic to deal with. He was not pressuring us and he was willing to negotiate prices. He was knowledgeable and friendly.

Hello, Mr. & Mrs. *******. Thanks so much for taking the time to share your kind words about your experience with Siti D****. We'll be sure to share them with Siti and sales management. It's always gratifying to hear when we've met our goal to provide the best possible customer experience!

Karan from Trail Appliance on Millsream Rd in ******** was very professional! He used his expertise to assist ** and fulfilled an order that had some special requests. He was a pleasure to work with, very knowledgeable, and did a great job! Kudos to Karan!!*********************

Hello, ***. Thanks so much for providing such positive feedback, it's truly and greatly appreciated. We will pass your message along to Karan and our Victoria store management. We look forward to serving your appliance needs in the future!

I’d like to share my recent very positive experience with Trail Appliances located in Langford. This is the second time I choose this store for replacing my kitchen appliances. In 2022, I bought a dish washer from them and just recently I purchased a new electric range. I highly recommend working with this store (especially with Clint ******, Product Specialist, and Eric ******, Sales Manager) not only to receive great and timely services, but also to find an ideal appliance that meets your individual needs. Clint was extremely knowledgeable in selecting several options against special requirements for me to choose from. He was able to find additional information to answer not so obvious questions about these appliances. He was also punctual for a follow-up visit and kept communicating about the status of my order. In addition, Eric was able to arrange some very competitive deals for me, which was greatly appreciated. Delivery was a breeze: scheduled to accommodate my request (deliver before Easter), on time and very professional. A bonus was a disposal of my old range, which made a switch seamless. I guess, when time comes to replace a fridge, it will be no brainer where to go. One observation is that while shopping around, I’ve visited several stores, and Trail Appliances was the busiest one on two stops there for this specific order, which to me indicates the level of trust people have in this store in Langford.

Hello, *****. Thank you SO much for sharing the story of your positive experience with us. We truly and greatly appreciate that you took the time to do so, and we hope to continue to serve your appliance needs in the future. We'll pass along your feedback Clint, Eric, and our Delivery team; we know they'll be delighted to hear it! Thank you once again for your feedback and for your business!

Hello, *****. Thank you SO much for sharing the story of your positive experience with us. We truly and greatly appreciate that you took the time to do so, and we hope to continue to serve your appliance needs in the future. We'll pass along your feedback Clint, Eric, and our Delivery team; we know they'll be delighted to hear it! Thank you once again for your feedback and for your business!