Reviews

Very prompt, friendly and competent service. Extremely pleased with Zach and the professionalism of the company including the first contact--Delaney-- on the phone. Will definitely use again when needed. Alex. D.

Good morning! What an absolutely wonderful way to begin my week. Thank you very much for sharing this experience with me. I have let Delaney and Zach both know :D Cheers! L

Date of Service: October 13th Reason for Service: Toilet is making a noise/constantly running. Service Person: Zach I have what is referred to as a Japanese toilet (a toilet/sink all-in-one) on my main floor and was turned away by three other plumbing outfits because no one had experience with this type of toilet. The third plumbing company referred me to Wade Roberts and I sent their team information about the toilet upfront. The Wade Roberts team came back and said 'we can fix this!' I was certain I'd have to replace the whole toilet/sink combination, but they were able to source the parts well within my budget. When Zach came for the installation, I got him to replace the parts for my master (a normal North American) toilet at the same time - we all know if one toilet is going to go, the other will go soon thereafter. I am thrilled with the work done and Zach's professionalism. I would definitely recommend Wade Roberts Plumbing to my friends!

Thank you, Andrea, for taking the time to leave us a 5-star review and for choosing Wade Roberts Plumbing! We are delighted to hear that Zach provided excellent, friendly, professional service and exceeded your expectations. We look forward to serving you again in the future!

Date of 'service': August 22, 2023 Reason for 'service' call: Non-functioning kitchen faucet. Problem not fixed. ******** ******* ****** *** * *************** ******* ******* ********* **** ****** ** *****************. Red Seal plumber was unfamiliar with a faucet solenoid unit. The solenoid unit was removed in about 10 minutes. The faucet was NOT fixed, but billed $484.12 under the guise of 'troubleshooting'. The replacement part was ordered by customer, ******* **** * ******* ********* **** **** ******* ***** ******* ******** *** ******* ********* ***** Contacted company they offered $100 'goodwill' refund. Insufficient given the amount of the original bill. Further, they would not be welcomed back into my home given their overbilling practices. Conclusion: Overbilling for what company terms 'troubleshooting'. Problem not fixed.

We want to acknowledge your complaint regarding the service call that took place on August 22, 2023, for your non-functioning kitchen faucet. We genuinely appreciate your feedback and have taken the necessary steps to address the situation. During the service call, our technician invested a significant amount of time diagnosing the issue and attempting to acquire a replacement solenoid for your kitchen faucet. This involved reaching out to multiple local suppliers as well as making direct inquiries with Delta. Unfortunately, our suppliers indicated that it would take some time for the specific part to arrive, resulting in an unavoidable delay in resolving the problem. It's crucial to emphasize that our company strictly adheres to established protocols when it comes to procuring replacement parts. We exclusively order parts from our trusted wholesalers or directly from the manufacturer. This approach ensures the quality and durability of the components used in our repairs, as these parts come with warranties. Consequently, we do not source parts from retail stores such as Home Depot, Wayfair, Amazon, or Costco, to maintain the integrity of our repairs. Understanding your urgency in having a functional faucet, our technician proposed an alternative solution: replacing the entire faucet with a faucet of your choice, provided by you, the client. Opting for this alternative would have resulted in you being billed solely for the client-supplied faucet replacement, rather than incurring the troubleshooting charge. The cost of this alternative would have been comparable to the troubleshooting charge, but it would have offered a more efficient and conclusive solution to the issue. Based on our records, we understand that you decided against proceeding with the faucet replacement due to a disagreement over the cost. We want to underscore that our preference is always to provide timely and cost-effective solutions to our valued customers. In this specific case, our technician billed you for the "troubleshooting" service, which was intended to cover the time and effort spent diagnosing the issue and attempting to source replacement parts. It's important to note that the costs associated with professional plumbing and gas technicians have seen substantial increases in recent years. We remain steadfast in our commitment to delivering high-quality service and maintaining the professionalism of our work, while also offering our clients excellent value. We are wholeheartedly dedicated to ensuring customer satisfaction, and to uphold this commitment and address your concerns, we have made every effort to reach out and resolve the situation. If you remain unsatisfied, please don't hesitate to contact our office at 250-883-7545. Your feedback is invaluable, and we're here to assist you further.

Morgan arrived on time, was very polite, and completed the job on time. He was very thorough and even checked a couple of other water connections for me at no extra cost. He is a credit to Wade Roberts Plumbing. 

Thank you, Art, for taking the time to leave us a positive review. We are grateful for your continued trust in Wade Roberts Plumbing and we're delighted to hear that you value our communication, quality workmanship, and timeliness. Please don't hesitate to reach out to us in the future for your plumbing needs.

I highly recommend Wade Roberts Plumbing. I've used them several times and have always received extremely good service. This time I had a toilet installed and Morgan, the plumber, explained everything in detail and was very personable, courteous, and efficient. I would not hesitate to recommend.

On behalf us all of us at Wade Roberts Plumbing, I would like to thank you for sharing this great review about our services! Morgan is definitely a wonderful wonderful employee and an asset to our team!

I would unreservedly recommend Wade Roberts Plumbing.  For over five years I have worked with Wade and his crew - Matt, Morgan and others -  on a range of complex and labour intensive projects at our residential property. I have been consistently impressed with their excellent work; they are extremely skilled, diligent and reliable. The company takes great pride in making sure that their customers are treated with dignity and receive the service that they need! Well done!

Lucinda, thank you for taking the time to share your experience with us! We appreciate you inviting our technicians into your home and entrusting us with your services. We truly have an exemplary team of technicians and are delighted to have the feedback about Matt and Morgan! We look forward to working with you again in the future!