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          Business Profile

          Truck Caps

          Ranger Rider

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Truck Caps.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/09/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On Feb 10 2023 I put a deposit on a new canopy from ****** **** in Grande Prairie Alberta. I was told it would be best for me to buy a 'range rider' rather than an '***' as it would be here in 6-8 weeks. It never arrived. The Grande Prairie office closed its doors so I was then dealing with Darren in the Edmonton branch who said "not to worry, I have another canopy on its way". This never arrived either. So Darren said, "don't worry you wont lose your deposit if this doesn't work out". I was patient as I wanted a canopy again. (I am a repeat client). Darren told me my canopy was in but I have to drive to Edmonton for install (450KM one way). Again I was happy to get my canopy. Arrive in Edmonton, waited for 3.5 hours as they were not ready for me, ok, to find out that this canopy did not fit my truck. I have no reason why other than "********** must have built you an incorrect canopy" I said fine, I want my money back as this has gone on for way too long. Darren said, "you have to go through ********** (Range Rider) as that is head office". OK then I will reach out. I contacted Sherrie after many attempts (I had to say I was someone else to talk to her cuz when I told them my name she was mysteriously never in. Sherrie said she will have a check cut for my but would need signature from either Al or Andrew. I was able to contact Sherrie today and the check has been ready since Aug 31 but no approval from the owners. I have had zero call backs, zero email responses from anyone at ****** **** or Range Rider. All I want is my money back for a product that I did not receive. This is the worst customer service I have ever dealt with in my entire life. And I am a repeat client. So ****** **** and Range Rider are basically the same company from what I am told. In a nutshell I provided a deposit of $1750.00 in Feb 2023 for a product that never arrived (was told 6-8 weeks delivery), I waited 5 months before pushing the envelope now its time I get my money back. Thank you

          • Initial Complaint

            28/02/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            This company has agreed to refund me $1000.00 and have got nothing but the run around. they have had my money now for over 3 months and all I get is excuses as to why the refund has not arrived. All I want is my money and to inform others this is not a reputable company.

            Business response

            21/03/2022

            Good afternoon *****

             

            I am the accounting clerk for Canopy West, I wanted to let you know that I have created a cheque for Mr. ***** and it is being sent out through purolator today. Attached you will find a copy of the purolator label as well as a copy of the cheque. Unfortunately due to staffing issues there was no one in the office to run cheques. I have just taken over the office, I do hope this rectifies the issue with this customer. And my apologies  

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 38

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          16207 Highway 97

          Summerland, BC V0H 1Z6

          Visit Website
          (250) 494-0535

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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