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          Business Profile

          Commercial Garbage Disposals

          Annacis Waste Disposal

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Commercial Garbage Disposals.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/09/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            From May *****, we ordered in total 4 disposal bins from Annacis Disposal. The last bin of garbage was picked up on around May 23. When we placed the order with our credit card information over the phone, we requested Annacis to send us the invoices once our credit card was charged. However, it took a month for them to respond and send us the invoices. During that time, we emailed two times to follow up for the invoices but they didnt provide it until our second phone call on June 22. The total invoice amount charged was $6264.25. This was beyond our expectation so we asked them to provide documents or disposal weight slips to support the charge.We followed up two times via phone call and two times via email and still no supporting documents were provided. They only responded on August 29 after we notified them that we will file a complaint with BBB. However the disposal weight slips provided were illegible and unclear. On August 30, we asked Annacis to provide clearer documentation and have received no response to date.We are reporting Annacis for the following two issues below.1. Improper business conduct in serving ****************************** did not provide invoices in a timely manner once our credit card was charged. According to our credit card statement, we were charged on June 1 to June 3. However, the invoices were provided to us on June 22, after two phone call follow-**** 2. Lack of supporting documentation for fees charged:Annacis did not respond to the customers doubt on the total fee charged. We requested Annacis to send supporting documents on June 22, but they never responded until August 29, in which the disposal weight slips provided were blurry and unclear. In no way are these documents supporting proving that the fees charged were proper and accurate. A well established and honourable business shouldnt treat customers like this. Please see attachments for the timeline of events, email correspondences, invoices, and disposal weight slips.

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          BBB Rating & Accreditation

          C+

          This business is not BBB Accredited

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          Years in Business: 25

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          446 7184 120 St

          Surrey, BC V3W 0M6

          (604) 523-3449

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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