Reviews
7 Customer Reviews
Review from Amira B
5 stars03/08/2024
The best site in ****** for buying contact lenses in my opinion. Love the customer support I got and the prices are the absolute lowest.Review from Holly W
1 star02/08/2024
I'm currently on hold with them and have been for almost an hour and a half. The recording regularly tells me I'm "caller #1 in the que" which has been the case for most of the call. Oh, and why am I calling them? Because my order on the website has been labeled as "being processed" for 11 days now. At this rate I will run out of contact lenses long before they even ship the order. ****** tried ordering from them a couple years ago and got terrible service but chalked it up to post pandemic supply and demand. ****** learned. I'll never order from them again. So disappointingReview from Lee K
1 star05/06/2024
Worst customer service anywhere. Please order from any other company - do not waste your time.Review from Alex S
1 star05/04/2024
If you have any ************** on, then bypass these slow jokers completely! Ordered just 2 boxes of 90 Acuvue moist lenses. It took them 11 days (!) just to send a shipment notification. It will be over two weeks from the order date before I actually receive my contact lenses! That's two (2) days AFTER my flight leaves. Extremely slow processing & slow shipping may get you to look elsewhere. Nearly every other online retailer of contact lenses I have purchased from in the last 6-8 years had the lenses arrive at my doorstep within a week.Review from Kunal B
1 star14/11/2023
Even one star to them is a waste. They will take your order and money but will never fulfill it. They promise a date and dont deliver a package. Then they promise you another date and doesnt fulfill the ofer yet again. This is a fraud company.Review from Manon L
1 star26/10/2023
I ordered lenses (contacts). Its been 2 months and I have not received my order. According to their policy delivery is made within 2 to 4 weeks. Their customer service keep telling me there is a backlog issue at the supplier. I cannot get anyones name at Contact for less. They wouldnt sign their email and they dont answer the phone. I have left several voice messages and they never returned my phone calls. And their policy says No refund. So I am stuck having paid over 300$ for lenses that I never got and may never get !!!Review from Jennifer G
5 stars27/09/2022
When I call businesses, I prefer to speak with a live person. * *** ******** ***** ******** *** ******* ******* *** *** **** ** ******** ******* ** ******** **** ** ***** ***** ******. When I called the contact for less people, a friendly voice named Che answered and calmly guided me through the ordering process on their website. As a customer, I felt heard and valued. I placed my order over the phone right away, and my contacts arrived in less than a week. I know they are a small business, but with the service they provide, I believe they will dominate the lens industry. From my experience, they are a fantastic company. I'll stick with them.
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