Complaints

• Initial Complaint

  19/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Contacted King to provide 19 cubic yards of clear stone crush at my job site and received a quote for the work and agreed to an amount and time based on the 19 cubic yards. They then arrived an hour and a half late only due to me contacting them and reminding them and they apologized and arrived an hour and half late and brought way less material then agreed to. I discussed with them that the cost should come down due to being less product than agreed to and they said no and are now ********* me with phone calls for payment and *********** coming to my house to collect or send a collector. I have now paid them so they don't come to my house where my family lives.

  

  Business response

  28/10/2022

  Hi,

  When the customer initially called to place an order his phone was cutting in and out so I believe there was a miscommunication about 19 yds and 19 tonne of material. Usually clear crush is quantified in Metric Tonnes and never yards. We did admit this mistake to the customer. 

  In regards to the time, we usually provide a morning or afternoon slot for any load or an approximate time. This is due to the unpredictable nature of the construction industry. Any time slot is obviously subject to change if issues arise that day (ie. truck breakdown, previous site takes longer than expected, traffic, loading time from supplier, etc.) It is almost impossible to provide an exact time for this nature of business. 

  For the pricing, our typical rate (consistent with industry standard) for an approx. 18 MT (tridem) load of gravel is $750+GST. Due to the miscommunication we agreed to lower our price to $700 including GST. This pricing is never offered as a typical rate. 

  Once we agreed upon pricing, customer had directed us to pick up the check from his house. Upon arrival, we had called customer and he informs us to meet himself at a ******* in Port Coquitlam. Again upon arrival at said *******, customer refused to meet and said he now wants to pay by E-transfer. We were directed by customer to meet at his house for payment, this is not something we initiated. Also, there were never any talks about collection officer with the customer. 

  We can see why the customer was frustrated as were we with the miscommunication about 19 MT or yards but we feel like we rectified the complaint by accepting a lower amount of payment. We have been in this industry for a long time and this is the first complaint of this nature we have received. 

   

  Regards, 

   

  Sukh D***

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