Burglar Alarm Systems
CBA Electrical and Security Systems Ltd.
Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
30/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Dear [BBB Representative/To Whom It May Concern],I am writing to express my frustration and disappointment with CBA *********************************************** Systems. Previously, I filed a complaint (Complaint #********) regarding the company sending me invoices for services I neither requested nor agreed to. At the conclusion of that complaint, the business owner committed to ceasing such practices and refraining from sending me invoices for services I do not owe.However, to my dismay, I recently found another invoice from *** in my mailbox, once again regarding a bill I do not owe. This violates the agreement made during the resolution of my prior complaint. I want to make it unequivocally clear that I have never authorized or agreed to receive services from ***, nor do I owe them any payments.This repeated behavior is not only distressing but also a waste of my time and resources. I request the following immediate actions:An explanation from CBA *********************************************** Systems as to why this invoice was sent despite their previous commitment.A formal confirmation that no further invoices will be sent to me, along with a guarantee that my information will be removed from their billing system.Assurance from the BBB that this matter will be reviewed thoroughly to ensure *** adheres to their commitment.I appreciate your attention to this matter and hope for a swift resolution.Sincerely,***** ***
Business response
09/01/2025
Dear ***** ***,
Your monitoring service with *** was canceled on September 6, 2024. However,there was an input error in CBA invoicing software system, so unfortunately the cancellation was not applied properly.
We deeply apologize for sending you the incorrect invoice in December 2024. As of today (January 9, 2025) we have now officially deleted (not only disabled) all your account information from CBA invoicing software, so it will never generate invoices to you in the future. This will resolve your issue, and again we are very sorry to have bothered you with this matter a second time.
Sincerely,
**** ***
PresidentInitial Complaint
23/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Dear Better Business Bureau,I am filing a formal complaint against ***************** regarding their unwarranted invoicing and collection efforts, which I believe amount to harassment.We initiated a service contract with ***************** in September 2022 and paid for one year of service upfront. At the conclusion of this one-year period, we chose not to renew the service. After reviewing the original contract, we found no mention of an automatic renewal policy and assumed the service would end at the conclusion of the year.Despite this, we have continued to receive emails and text messages from the company demanding payment for a renewal we did not authorize. In response to their text messages, I made it clear that we no longer wished to continue the service and requested that they cease sending invoices.Nevertheless, the company persisted, going so far as to call me directly to request payment, which I refused. Even more concerning, as reported by a neighbor, a company employee visited our home in an attempt to collect the payment in person. This conduct has caused significant distress and constitutes harassment.I am seeking the assistance of the Better Business Bureau to resolve this matter. I request that ***************** immediately cease all attempts to collect payment and refrain from further communication regarding this invalid invoice. I would appreciate any help in ensuring that this matter is resolved quickly and fairly.Thank you for your attention to this issue.Customer response
28/08/2024
The invoice is under my mom's name *****************. CBA has been sending the invoice that I don't owe to my email ****************************************.Customer response
29/08/2024
See attached for *************** consentBusiness response
09/09/2024
Dear Enmanuel:
1) Out of all the complaints, the most concerning to CBA is the allegation from the Customer that a CBA employee visited the customer's home in an attempt to collect the payment in-person. This is simply not true. In Customer's complaint letter, it says that this was reported by a third-party (neighbor) and not by Customer directly while at home, so we are unsure how this could cause significant distress to the customer. On our record, we never dispatched any technicians to the above address, except the day the Customer joined our monitoring service. It is possible that the neighbor is confusing CBA with a different company.
2) CBA agreement contract states that the monitoring agreement "shall be automatically renewable for ___ term unless terminated by either party upon written notice". The reason for this is that CBA values safety and security as our #1 priority and will continue to actively monitor customer residence beyond the initial contract period unless written intention to terminate is received.
3) We take this BBB complaint letter as the customer's intent to terminate service with CBA. In order to complete the termination permanently, customers need to be present in the residence and follow CBA technicians instructions on the phone to program some codes in the Alarm Panel or technician comes to reprogram the code. Else, the service remains in effect. Termination is not automatic and simple for the type of alarm panel installed at the Customer's premises.
Anyways, as requested by the customer, CBA will not contact the Customer for billing and invoicing related matters anymore. We will treat this account as discontinued.
Sincerely,
CBA Electrical & Security Systems Ltd.
*************** - CEOCustomer response
09/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****************
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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