Complaints

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hired this company to do a deep clean in my apartment while I was away on a trip. They visited my unit September 21/2024 at 9am and my sister let them into my suite. I paid $372.75 by e-transfer and left a cash tip for the cleaners. This cost included an extra fee for inside of fridge and oven cleaning. When I came home (no one had been staying in my unit while I was away) it seems as though they only completed cleaning of the inside of fridge and oven and left everything else. I took a bunch of photos. The floors were sticky. Whichever surfaces they did wipe, it was not done properly. The apartment was still dirty when I came home. I reached out by text message twice and was ignored for a handful of days. So I chose to email them with photos and asking them to rectify the situation. I was ignored. I started to call but the calls were not going through. It was then I realized they blocked my phone number. I emailed them from my Gmail account with a letter asking for a full refund along with the same photos. I originally asked them to rectify the situation but after the lack of accountability and unprofessionalism I decided to ask for a full refund.

• Initial Complaint

  13/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am a senior citizen with health issues living alone in ************. I contacted Brighter Cleaning Service for a deep clean which was done in April, 2024 and was charged on my credit card on April 18, 2024 in the amount of $395.50. I was also charged another $80.00 on April 21, 2024 on my credit without any authorization. During this time, I was in and out of the hospital for health issues. Furthermore, several items are missing from my residence (blanket, comforter, one pillow, microwave splatter cover, and a plate and bowl). I am seeking a refund of the $80.00.

  Business response

  24/06/2024

  To whom it may concern,

  We have settled the complaint for ***************************** (ID # *********. We have refunded the $80.00 plus gst reschedule fee and a further amount of $200.00 + gst on the basis that the carpet was not cleaned. I hope this will rectify the situation. Also the complainant  did not mention anything being stolen from his residence. We have had several telephone conversations with ***************************** and the stolen items were never mentioned. I know that the gentleman is elderly and has been in and out of the hospital several times  due to health concerns and wish him all the best. If you need further clarification you can contact me at ********************************************************* Thank you

  Best Regards,

  *******************************

  Staffing Manager/Sales

  Brighter Cleaning Services Inc.

  Customer response

  25/06/2024

  The consumer contacted BBB and stated the complaint has been resolved.
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩